Team Diagnostic Problem-Solving in Complex, Dynamic Environments

本提案描述了一个研究计划，以检查可能影响运行多操作员系统的工作团队的诊断问题解决性能的一些因素，它最具体地关注那些团队面临突然的、关键的系统故障的情况。提出的研究是建立在一个概念框架上的，该框架描述了协调团队解决问题的信息基础。该框架强调了讨论诊断信息的重要性和结构性障碍，这些信息最初可能只有一些团队成员可以获得。在诊断关键系统故障时，提出了五个受控实验室实验，以检查可能影响团队使用信息的方式的几种情境因素的影响。

This proposal describes a program of research to examine some of the factors likely to affect the diagnostic problem-solving performance of work teams that run multi-operator systems, It is concerned most specifically with those situations in which teams are confronted with sudden, critical system malfunctions. The proposed research is founded on a conceptual framework that delineates the informational bases of coordinated team problem- solving. That framework emphasizes the importance of --- and structural barriers to --- discussing diagnostic information that initially may be available to only some team members. Five controlled laboratories experiments are proposed to examine the impact of several situational factors likely to affect the way in which teams use the information at their disposal when diagnosing critical system malfunctions.