Young Workers and the Future of Service Employment

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This project aims to understand how the social and political relations of service employment are transforming, and how workers' participation can support the future viability of the service economy. It explores how young service workers negotiate their status, conditions and working relationships, and how service employment facilitates or limits their social and political participation. This evidence base supports efforts to improve the resilience and productivity of the service economy and enhance the social relations of service labour at a time of economic crisis. It will benefit policymakers, employers and worker representatives aiming to engage and support this diverse labour force.