Improving people management systems in emergency services

完善应急服务人员管理制度。本项目旨在确定影响应急服务工作人员长期就业以及其他个人和组织成果的组织子系统。工作负荷会影响救护人员的工作能力，也会造成心理压力。人员管理系统和支持机制往往没有配置到最小化这些压力源。该项目期望为处于紧急服务等困难环境中的组织制定人员管理战略。反过来，急救人员应该为病人提供更好的服务。

Improving people management systems in emergency services. This project aims to identify the organisational subsystems that affect the long-term employment of emergency service workers and other individual and organisational outcomes. Operational workloads affect ambulance officers’ ability to work and also contribute to psychological stress. People management systems and support mechanisms are often not configured to minimise these stressors. This project expects to develop people-management strategies for organisations in difficult environments like emergency services. In turn, emergency service workers should provide better services for patients.