Detecting significant changes in organisation-customer interactions leading to non-compliance

点击翻译按钮获取中文摘要

The instant detection of risky customer and/or group dynamics and business policy and/or process changes dispersed in normal interactions can avoid immense losses and inconsistent policies for Government and industries, such as preventing Centrelink customer debt. This project will deliver novel analytical techniques and smart information use to effectively detect the above-mentioned changes leading to non-compliance. It will enhance service quality, compliance, payment accuracy and policy design for the Australian Government and industries such as Centrelink, the Department of Families, Housing, Community Services and Indigenous Affairs (FaHCSIA), banking and insurance. The resulting systems, the researchers trained and resulting publications will significantly enhance Australia's leading role in tackling change-driven non-compliance.