Doctoral Dissertation: "More Than Service with a Smile: Routinization and Recognition in the Hotel Industry"

摘要SES 000026 PI：Michael Burawoy，Rachel谢尔曼这个项目比较了两家酒店的工作环境和文化，一家提供豪华的住宿，另一家提供更标准的环境。PI将采访两家酒店的约100名经理、员工和客人，并将对他们进行人种学描述。该项目使用了来自工作的社会组织的想法，对受控情绪生产的研究，以及对物品和活动的声望或地位价值的分析。这项工作的结果将是测试与产生地位价值有关的假设，并更好地理解组织结构如何产生标准或豪华的环境。

AbstractSES 000026PI: Michael Burawoy, Rachel Sherman This project compares work environment and culture in two hotels, one offering luxury accommodations and the other offering a more standard environment. PI's will interview about 100 managers, employees, and guests at the two hotels, and will develop ethnographic descriptions of them as well. The project uses ideas from the social organization of work, research into controlled emotion production, and analyses of the prestige or status value of objects and activities. Outcomes of the work will be to test hypotheses related to producing status value, and a better understanding of how the organizational structure produces either standard or luxurious surroundings.