Doctoral Dissertation Research: Emotion Management in the Workplace: Performance and Consequences

本研究是关于情绪管理在工作场所的表现。在与他人的交往中对情绪的控制和表达。许多类型的工作都需要情绪管理。例如，在遇到顾客和客户时，许多工人必须表现得愉快和友好，而不顾他们的真实感受。此外，在工作场所，员工管理自己的情绪，以便在与同事和上级的互动中表现得体。然而，由于隐瞒自己的真实感受，表达虚假的外在情绪，员工可能会遭受心理困扰。先前的研究表明，这些结果因工作者在工作场所的地位、职业、自我概念和对她所执行的情绪管理的态度而异。本研究的目的是确定员工进行情绪管理的条件，情绪管理与心理结果之间的联系，不同状态的员工如何受到情绪管理的差异影响，以及影响情绪管理与痛苦关系的因素。这些关系将通过对2500名田纳西州工作人员随机抽样的邮件调查的定量数据进行检验。这个样本提供了一个独特的机会来研究来自各种工作和社会地位的工人的情感经历。本研究更广泛的影响包括：本研究将情绪表达与社会地位的理论与研究与工作场所情绪管理的研究相结合，将推动情绪社会学文献的发展。通过确定情绪管理与心理困扰相关的条件，政策制定者可以采取措施防止更严重的后果，如抑郁和员工倦怠。管理者会对情绪管理对员工幸福感的影响感兴趣，因为它们与组织成果有关，包括员工的生产力和流动率。通过识别减轻情绪管理对心理困扰影响的因素，本研究可以为教育工作者和员工培训计划提供帮助员工处理工作情绪需求的策略。最后，本项目将收集一个原始的定量数据集，可以在未来的研究中使用。

This research is concerned with the performance of emotion management in the workplace. The control and expression of emotions in interactions with others. Emotion management is required in many types of work. For example, in encounters with customers and clients, many workers must act cheerful and friendly, regardless of their true feelings. In addition, within the workplace, workers manage their emotions in order to act appropriately in interactions with coworkers and superiors. However, by concealing their true feelings and expressing false outward emotions, workers may suffer from psychological distress. Previous research suggests that these consequences vary by the worker=s status in the workplace hierarchy, occupation, self-concept, and attitude toward the emotion management that she performs. The objectives of this research are to identify the conditions under which workers perform emotion management, the link between emotion management and psychological outcomes, how workers of varying statuses are differentially affected by emotion management, and the factors that affect the relationship between emotion management and distress. These relationships will be tested using quantitative data from a mail survey of a random sample of 2,500 Tennessee state workers. This sample presents a unique opportunity to study the emotional experiences of workers from a wide range of jobs and social statuses. The broader impacts of this research include the following: This research will advance the sociology of emotions literature by integrating theories and research on emotional expression and social status with the research on emotion management in the workplace. By identifying the conditions under which emotion management is associated with psychological distress, policy makers can take steps to prevent more serious consequences such as depression and worker burnout. Managers will be interested in the effects of emotion management on worker well-being as they pertain to organizational outcomes including worker productivity and turnover. By identifying factors that lessen the impact of emotion management on psychological distress, this research may inform educators and employee training programs on strategies to help employees deal with the emotional requirements of a job. Finally, this project will collect an original quantitative dataset that can be used in future research.