EAGER: Transforming Everyday Social Activity Coordination Through Mobile Outeraction-Support Systems

EAGER：通过移动外行动支持系统改变日常社交活动协调

• 批准号: 1041476
• 负责人: Quentin Jones
• 金额: $ 15万
• 依托单位: New Jersey Institute of Technology
• 依托单位国家: 美国
• 项目类别: Standard Grant
• 财政年份: 2010
• 资助国家: 美国
• 起止时间: 2010-06-15 至 2012-05-31
• 项目状态: 已结题
• 来源: https://www.nsf.gov/awardsearch/showAward?AWD_ID=1041476&HistoricalAwards=false
• 关键词: EAGER; Transforming; Everyday; Social; Activity

One of the primary uses of interpersonal communication channels such as texting, instant messaging and mobile phone conversations is to coordinate social activities, such as the planning of a future face-to-face meeting. The PI has coined the term "outeraction" to refer to the communicative processes used by people to manage future interactions (interactions about future interactions). Yet while outeraction is often primarily conducted through mobile communication, existing mobile applications provide limited or ineffective outeraction-support. This results in people investing a lot of effort into coordinating everyday activities using unstructured serial communication between relevant parties, thereby wasting a significant amount of time. The PI argues that the potential for the ever increasing adoption of "smart phones" to transform everyday social coordination through the systematic development of mobile outeraction-support systems is hampered, because to date outeraction-support system building has lacked a firm foundation. There are few conceptual frameworks, little empirical knowledge of user requirements and attitudes, and the efficacy of system designs has not been established. Thus, despite more than 20 years of CSCW research into coordination processes, researchers have yet to instantiate a mobile outeraction-support system that demonstrates a systematic understanding of the overall design space and provides outeraction-support by complementing existing group norms for coordination. The broad goal of this EAGER is to lay the foundation, through the instantiation of innovative software that embodies lessons learned from studies into everyday social coordination practices, for future work that will significantly expand our knowledge of how to design mobile outeraction-support systems. A particular focus will be to address people's desire for a shared view of the status of the activity planning process (e.g., knowing who can come to an event at a particular time). As part of the research plan, the PI will conduct a series of laboratory and field studies in which he will explore issues such as the importance of reachablity and locatablity of actors and resources to the social activity coordination and negotiation process, the extent to which negotiations / conversations regarding key components of a social activity (its 'what', 'where', 'when', 'why', and 'how') can be scaffolded or require open discourse between actors, and the types of group interaction management (floor) controls individuals often use to organize social activities (current event management software often assumes a single event organizer and provides floor controls that match that assumption, even though everyday experience suggests that social coordination is often far more democratic and ad hoc). Each of the studies will be associated with extensive software application development, which will exploit and build upon the hardware resources made available at the PI's institution through the NSF-sponsored SmartCampus mobile social computing system testbed.Broader Impacts: Using computer technology to improve people's ability to engage in social activities of interest and coordinate with others is a simple way to increase our social connectivity. This is important, because individuals embedded in richly connected social environments are better able to handle personal setbacks such as financial failures and illness, and to provide social support for others. Therefore, developing mechanisms for the deployment of mobile outeraction-support systems, so that we are able to more effectively coordinate with one another, is important for society as a whole.

诸如发短信、即时消息和移动的电话交谈之类的人际通信渠道的主要用途之一是协调社交活动，诸如规划未来的面对面会议。 PI创造了“外部行动”一词，指的是人们用来管理未来互动的沟通过程（关于未来互动的互动）。 然而，虽然外部作用通常主要通过移动的通信进行，但是现有的移动的应用提供有限的或无效的外部作用支持。 这导致人们投入大量精力使用相关方之间的非结构化串行通信来协调日常活动，从而浪费了大量时间。 PI认为，越来越多地采用“智能手机”，通过系统开发移动的外部行动支持系统来改变日常社会协调的潜力受到阻碍，因为迄今为止外部行动支持系统的建设缺乏坚实的基础。 有几个概念框架，用户的需求和态度的经验知识很少，系统设计的功效还没有建立。 因此，尽管超过20年的CSCW研究到协调过程中，研究人员还没有实例化的移动的外部行动的支持系统，表现出系统的整体设计空间的理解，并提供外部行动的支持，通过补充现有的组规范的协调。 这个EAGER的广泛目标是奠定基础，通过实例化的创新软件，体现了从研究到日常社会协调实践的经验教训，为未来的工作，将显着扩大我们的知识，如何设计移动的外部行动支持系统。 一个特别的重点将是解决人们对活动规划过程状态的共享视图的愿望（例如，知道谁可以在特定时间来参加活动）。 作为研究计划的一部分，PI将进行一系列实验室和实地研究，其中他将探索诸如参与者和资源的可达性和可定位性对社会活动协调和谈判过程的重要性，关于社会活动关键组成部分的谈判/对话的程度，（它的“什么”、“在哪里”、“何时”、“为什么”和“如何”）可以被脚手架化或需要参与者之间的公开对话，以及个人经常用来组织社交活动的群体互动管理（地板）控制类型（当前的事件管理软件通常假定单个事件组织者并提供与该假设相匹配的发言权控制，尽管日常经验表明，社会协调往往更为民主和临时性）。 每项研究都将与广泛的软件应用程序开发相关联，这些软件应用程序将利用和构建PI机构通过NSF赞助的SmartCampus移动的社交计算系统测试平台提供的硬件资源。更广泛的影响：使用计算机技术来提高人们参与感兴趣的社交活动和与他人协调的能力是增加我们社交联系的简单方法。 这一点很重要，因为身处紧密联系的社会环境中的人能够更好地应对个人挫折，如财务失败和疾病，并为他人提供社会支持。 因此，建立部署移动的外部行动支持系统的机制，使我们能够更有效地相互协调，对整个社会都很重要。