Social Networking Services and Virtual Organizations in the Crisis and Immediate Post-Catastrophe Response Processes of the 3/11 Japan Disaster

该项目的目的是调查在危机期间和灾后救济和恢复工作期间，在许多传统通信基础设施被破坏的情况下使用社交媒体的情况。具体而言，该项目的目标是：（a）更好地了解基于互联网的互动通信工具如何能够加强备灾工作;（B）了解在危机情况下使用社交媒体如何能够改变公众对社交媒体作为志愿服务协调中心的看法。池上将访问日本，现场研究灾难的影响，与日本研究人员合作，会见政府机构和非政府组织的关键人士，并分析日语报告。她将研究机构以及非政府组织如何利用迅速变化的社交媒体来处理这场前所未有的灾难。智力成果：本项目将把社会资本的理论研究与新媒体创造的虚拟网络的研究结合起来。这些发现将为危机管理、志愿服务、社交网络和其他以人为中心的计算领域提供信息。更广泛的影响。该项目将带来有关社交媒体在危机应对中的作用的新知识，并告知政策制定者和非营利组织如何最好地利用社交媒体让公民参与救灾工作。

The purpose of this project is to investigate the use of social media during a crisis and during post-catastrophe relief and recovery efforts, in circumstances in which much traditional communication infrastructure has been disrupted. Specifically, the goals of the project are (a) to better understand how internet-based interactive communication tools can increase preparedness for disaster and (b) to understand how public perceptions of social media as a focal point for volunteerism may be changed by their use in a crisis context. Ikegami will visit Japan to study the effects of the disaster on-site, collaborate with Japanese researchers, meet with key persons in government agencies and NGOs, and analyze reports in the Japanese language. She will study how agencies as well as NGOs used rapidly shifting social media to handle this unprecedented disaster. Intellectual Merit: The project will integrate theoretical research on social capital with research on virtual networks created by new media. The findings will inform the areas of crisis management, volunteerism, social networks, and other areas of human-centered computing. Broader Impacts. The project will lead to new knowledge about the role of social media in crisis response as well as inform policy makers and nonprofit organizations about how to best use social media to engage civic involvement in disaster relief efforts.