HCC: Medium: Enhancing Social Translucence in Systems to Support Virtual Teaming

这个项目调查了在虚拟空间中运作的自我管理的志愿团队的性质和工作。这项调查旨在为设计系统提供研究基础，这些系统将支持自愿虚拟团队的进步，以及更广泛的社会计算。这项研究解决了四个高层次、相互关联的问题：(1)如何在系统中实现社会半透明以支持虚拟团队的工作？(2)如何扩展现有的自组织和自我管理的工作团队模式，以解决在虚拟空间中工作的志愿团队的关键特征？(3)自愿虚拟团队的组间和组内特征使人们能够有意义地了解团队的协作工作和活动？(4)如何将这些特征组成社会半透明，系统生成的团队视图？维基百科中与自愿项目小组相关的丰富数据的可用性为本次调查提供了基础。这项研究将结合模型开发、模型测试、系统设计和部署，以发展对虚拟团队的理解，以支持在线社区中社会半透明的更大愿景。这项研究侧重于广泛、丰富的互动类别--团队内和团队外--以阐述虚拟团队的各个维度，这些维度可以通过社会半透明设计有效地暴露出来。研究本质上是以基础研究和探索为周期，然后是设计活动、设计评估、开发和部署。通过这一过程，研究将确定小组互动的特征，这些特征可以支持可在可视化系统中检查的项目团队的视图，该可视化系统将提供给社区本身。该项目的智力价值在于阐述了志愿者虚拟团队的模型，并设计和开发了面向群体的、社会半透明的系统的原则。这项研究将扩展社会半透明作为开发发生虚拟团队的系统的框架，并将开发一个健壮的自愿虚拟团队模型，为潜在的社区成员、项目经理和社会分析师实现相关的社会技术维度。该项目的更广泛影响包括对支持互动、贡献和轰动活动的系统进行基于研究的改进，这些活动由越来越多的在线协作人员参与。这种方法在人们协作工作的系统中部署了社会透明的工具，允许那些将从这种观点中受益的人操纵、扩展和改进这些工具，以实现他们工作中的更大潜力。

This project investigates the nature and work of self-managed, voluntary teams operating in virtual spaces. The investigation is designed to provide a research basis for designing systems that will support advances in voluntary virtual teaming, and social computing more generally. The research addresses four high-level, interrelated questions: (1) How can social translucence be realized in systems to support the work of virtual teaming? (2) How can current models of self-organized and self-managed work teams be extended to address key features of voluntary teams working in virtual spaces? (3) What inter-group and intra-group characteristics of voluntary virtual teams enable meaningful understanding of a team's collaborative work and activities? (4) How can these characteristics be composed into socially translucent, system-generated views of teams?The availability of rich data associated with voluntary project groups operating in Wikipedia provides the basis for this investigation. The research will combine model development, model testing, system design, and deployment to develop an understanding of virtual teaming in support of a larger vision of social translucence in online communities. The research focuses on broad, rich categories of interaction - within team and outside team - to elaborate the dimensions of virtual teaming that can productively be exposed through socially translucent design. The research is inherently structured as cycles of basic research and exploration, followed by design activities, design evaluations, development, and deployment. Through this process, the research will identify features of group interactions that can support views of project teams that are inspectable in a visualization system, which will be made available to the community itself. The intellectual merit of the project lies in the elaboration of models of volunteer virtual teams and in the design and development of principles for group-oriented, socially-translucent systems. The research will extend social translucence as a framework for the development of systems in which virtual teaming occurs, and it will develop a robust model of voluntary virtual teaming, realizing relevant sociotechnical dimensions for potential community members, project managers, and social analysts. The broader impacts of this project include research-based improvements to systems supporting the interaction, contribution, and sensemaking activities engaged in by an ever increasing population of people collaborating online. The approach deploys socially translucent tools in the systems where people work collaboratively, allowing those who will benefit from such views to manipulate, extend, and refine such tools to realize greater potential in their endeavors.