Impact of disruptions on passengers and operations – Modeling the reactions of operators and passengers on disruptions

为了更好地评估公共交通服务质量，将公共交通运营和乘客出行的微观模拟模型扩展到。模拟以高时间和空间分辨率复制了所有公共交通车辆和所有乘客的运动。为了模拟和评估公共交通运营中的中断，对典型中断情况下运营商和乘客的反应进行了分析和建模。为了模拟典型的列车调度措施，分析了列车控制系统的数据，采访了列车调度员，最后通过自动调度机制扩展了仿真。为了模拟乘客对交通中断的反应，进行了一项状态偏好调查，并将结果纳入了仿真的乘客行为模型。另一项在线调查揭示了时刻表对乘客的重要性。

In order to better assess the quality of a public transport service, a microscopic simulation model of public transport operation and passenger travel is extended to. The simulation replicates the movement of all public transport vehicles and all passengers in high temporal and spatial resolution. To model and assess also disruptions in public transport operation, the reaction of operators and passengers on typical disruption situations is analyzed and modeled. To model typical train dispatching measures, data from train control systems is analyzed and train dispatchers are interviewed and finally the simulation is extended by an automated dispatching mechanism. To model the reaction of passengers on disruptions, a stated-preference-survey is conducted and the results are included in the passenger behavior model of the simulation. An additional online-survey is conducted to reveal the importance of clock-face scheduling for passengers.