Subjective Well-Being, Knowledge Management, and Performance under COVID-19: Social Distancing and Teleworking from Home

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I examined how telework frequency has affected the usage of major communication media, and subsequently knowledge sharing, among a large sample of full-time Japanese employees with no prior telework experience. Mandatory telework resulted in lower use of face-to-face meetings and phone calls, in higher use of instant messaging and virtual meetings, and it had no effect on email use. Moreover, phone call, instant messaging, and virtual meeting frequencies were found to mediate the relationship between telework frequency and knowledge sharing. These findings highlight the importance of both existing and newer communication media in offsetting the loss of face-to-face meeting opportunities. Government-mandated telework may have accelerated the adoption of new communication tools.