Internal and external intentional forgetting: Empirical studies and prototypical realization of an assistance system for the forgetting of digital information

内部和外部有意遗忘：数字信息遗忘辅助系统​​的实证研究和原型实现

• 批准号: 318286042
• 负责人: Professorin Dr. Cornelia Niessen
• 金额: --
• 依托单位: Lehrstuhl für Psychologie im Arbeitsleben
• 依托单位国家: 德国
• 项目类别: Priority Programmes
• 财政年份: 2016
• 资助国家: 德国
• 起止时间: 2015-12-31 至 2019-12-31
• 项目状态: 已结题
• 来源: https://gepris.dfg.de/gepris/projekt/318286042?language=en
• 关键词: Internal; external; intentional; forgetting; Empirical

The increasing digitalization in industry and administration results in long-term storage of ever larger amounts of data. However, large amounts of potentially irrelevant digital objects can hinder efficient work and decisions of individual employees, and negatively affect organizational performance. Human forgetting allows for ignoring irrelevant information and its long-term decay. However, the digital world does not yet exploit these effective mechanisms. In the proposed interdisciplinary project of psychology and computer science, the main goal is to design an assistance system (Dare2Del) which supports employees to manage digital content more effectively. Joint application scenarios are administrative tasks and the support of planning engineers in industrial production. By context-sensitive hiding and permanent deletion of digital objects employees should forget irrelevant information, which, in turn, helps them to focus their attention, avoid interference and improve their decision making performance. Knowledge is needed about which situational demands at work help or hinder intentional forgetting of (internal) memory content or (external) digital objects. This question will be addressed in an experience sampling study with administrative staff. In addition, it is investigated to what extent the ability to intentionally forget helps to suppress irrelevant thoughts, and to ignore irrelevant digital objects in daily work. In an experiment, it is investigated whether hiding irrelevant information actually supports forgetting of irrelevant digital objects, with positive consequences for work performance and cognitive load. Dare2Del is conceptualized as a knowledge-based system based on logical representations, and incorporating different inference and learning mechanisms. The same methods are applied for hiding and deleting. Dare2Del is realized as a generic approach. Exchanging the domain specific knowledge module allows easy adaptation to different application contexts (management of documents in administration or management or quality features in industrial production). The focus in the first funding period is the understanding and formalization of human forgetting in the context of work and it is considered how an information system can detect relevance of digital objects. In the second application period Dare2Del is to be instantiated and evaluated for specific areas of application.

工业和行政管理中日益增长的数字化导致了更大量数据的长期存储。然而，大量可能无关的数字对象可能会阻碍单个员工的有效工作和决策，并对组织绩效产生负面影响。人类的遗忘允许忽略不相关的信息及其长期衰减。然而，数字世界尚未利用这些有效的机制。在拟议的心理学和计算机科学的跨学科项目中，主要目标是设计一个辅助系统（Dare2Del），支持员工更有效地管理数字内容。联合应用场景是工业生产中的管理任务和规划工程师的支持。通过上下文敏感的隐藏和永久删除的数字对象，员工应该忘记无关的信息，这反过来又有助于他们集中注意力，避免干扰，提高他们的决策性能。我们需要了解哪些情境需求有助于或阻碍有意遗忘（内部）记忆内容或（外部）数字对象。这一问题将在对行政工作人员的经验抽样研究中加以解决。此外，还调查了在日常工作中，有意遗忘的能力在多大程度上有助于抑制无关的想法，以及忽略无关的数字对象。在一个实验中，它被调查是否隐藏不相关的信息实际上支持遗忘的不相关的数字对象，与工作表现和认知负荷的积极后果。Dare2Del被概念化为基于逻辑表示的基于知识的系统，并结合不同的推理和学习机制。同样的方法也适用于隐藏和删除。Dare2Del是一种通用的方法。交换特定领域的知识模块可以很容易地适应不同的应用环境（管理或管理中的文件管理或工业生产中的质量特征）。第一个资助期的重点是在工作中对人类遗忘的理解和形式化，并考虑信息系统如何检测数字对象的相关性。在第二个应用阶段，Dare2Del将针对特定的应用领域进行实例化和评估。