Benchmarking Information Technology Impact in Organisations

点击翻译按钮获取中文摘要

Anecdotal evidence reveals dissatisfaction with the operational performance of large application software systems. Yet, Australian IT investments are seldom systematically evaluated post-implementation. Where post-implementation evaluation does occur, the process and measures are typically idiosyncratic and lacking credibility. The study will: yield a convenient, extensively-validated method for evaluating the impact of IT investments; establish comparable IT-Impact benchmarks across different sectors of interest to organisations and Government; and facilitate the education and research training of graduate research students well grounded in IT Evaluation methods, and well placed to advance industry expertise in this area.