UNLOCKING BENEFITS FROM ENTERPRISE SYSTEMS IN THE AUSTRALIAN PUBLIC SECTOR: Benefits Realisation in the Context of the Virtual Organisation

本研究建议提供一个创新的虚拟组织视角，以确定可以帮助澳大利亚政府机构从企业系统（ES）实施中最大化潜在利益的因素。研究目标包括：确定和阐明通过政府机构和（外部）ES实施伙伴之间的合作创建的虚拟组织的主要特征；识别并记录澳大利亚公共部门实施环境评价体系特有的特点和限制；识别和解释影响效益实现的因素，并将这些因素与相关领域的理论联系起来；突出利益相关者之间的共识和差异；为重大影响研究制定有效、可重复的方法；告知ES的研究方向。

This study proposes to provide an innovative Virtual Organisation perspective to identify factors that can assist Australian government agencies to maximise the potential benefits from Enterprise System (ES) implementation. Study aims include: Identify and explicate major characteristics of the Virtual Organisation created through collaboration between government agency and (external) ES Implementation Partner; Identify and document features and constraints peculiar to ES implementation in the Australian public sector; Identify and explicate factors impacting on benefits realisation, relating these to theory from related fields; Highlight consensus and difference among stakeholders; Develop a validated, repeatable methodology for major impact studies; Inform ES research directions.