Implications of Sunao for a communication process concerning trust in organisational contexts

本研究采用扎根理论的方法，探讨了“Sunao”对组织情境下信任沟通过程的影响。研究发现，Sunao的概念是由多个维度组成的，组织成员在不同的职位上表现出不同的Sunao组成部分。因此，以适当的方式与Sunao沟通有助于建立和发展信任。本研究的结果有助于增进组织成员之间的沟通，以建立和发展信任，并有助于加深对工作环境中Sunao和信任的理论理解。

By employing a grounded theory approach, the study explored implications of Sunao for a communication process concerning trust in organisational contexts. The study revealed that the concept of Sunao consisted of multiple dimensions and organisational members were expected to demonstrate different components of Sunao depending on their positions. Accordingly, communicating Sunao in an appropriate manner facilitated building and developing trust. The findings of this study can be beneficial for improving communication for building and developing trust among organisational members and contribute deepening a theoretical understanding of Sunao and trust in work settings.