Communication Strategies for Enhancing Social Trust of Organizations

增强组织社会信任的沟通策略

• 批准号: 15530360
• 负责人: KIYOMIYA Toru
• 金额: $ 2.18万
• 依托单位: Seinan Gakuin University
• 依托单位国家: 日本
• 项目类别: Grant-in-Aid for Scientific Research (C)
• 财政年份: 2003
• 资助国家: 日本
• 起止时间: 2003 至 2005
• 项目状态: 已结题
• 来源: https://kaken.nii.ac.jp/en/grant/KAKENHI-PROJECT-15530360/
• 关键词: Risk Management; Business Ethics; Business Scandals; Communication Risks; Organizational Communication; Critical Management Studies; Ideal Organization for 21st Century; Organizational Identity; 同調統制; 上方向偏向; 物象化的転倒性; 中小企業のCSR; 経営倫理; 組織虚偽; 内向

In this research project, there are three major activities for data collections. One is data for case analysis. We conducted library research to get newspaper articles about business scandals. I also had some interview opportunities with scandal-hit company. The second study is social survey, and I conduct psychometric analysis for investigating generative structure of business scandals. The third study is social survey to investigate business ethics and corporate social responsibility. I collected a data from small-medium sized companies.In short, I found that there is neither perfect nor single strategy for individual companies to get rid of business scandals, but it is necessary for Japanese to contend this problem in societal level and facilitate a social movement and reform in order to diminish corporate misconduct. In the case analysis, I found corporate hegemony, the power that unconsciously controls employees to collaborate misconduct. It means that business scandals are neithe … More r mistakes nor error but fundamental problems that are deeply rooted in the social, cultural and organizational context. In the psychometric analysis, I found that there are important associations among concertive control, face-saving, information distortion, and competitive ideology. The social survey data of the second study indicates that it is important to pay attention to the daily communication in the workplace, where risks of misconduct are hidden. I called this 'communication risks' and problematize systematically distorted communication. I assume that companies become social entities more and more, not properties of stockowners. Individual and competitive motives are not appropriate for future organizations in the 21st century. Communication approaches may lead organizations to more democratized environment. I insist that management is no longer control over the resources, such as people, money, production, and information but communication with multiple stakeholders for the sake of win-win negotiation. Communication approaches definitely supplement business ethics and risk management to stop business scandals. Less

在这个研究项目中，有三项主要的数据收集活动。一是案例分析数据。我们进行了图书馆研究，以获取有关商业丑闻的报纸文章。我还获得了一些丑闻缠身的公司的面试机会。第二个研究是社会调查，我进行心理测量分析来调查商业丑闻的生成结构。第三项研究是社会调查，调查商业道德和企业社会责任。我收集了一些中小型企业的数据。简而言之，我发现单个企业摆脱商业丑闻的策略既不完美也不单一，但日本有必要在社会层面应对这个问题，促进社会运动和改革，以减少企业的不当行为。在案例分析中，我发现了企业霸权，即无意识地控制员工合作不当行为的力量。这意味着商业丑闻既不是错误，也不是错误，而是深深植根于社会、文化和组织背景的根本问题。在心理测量分析中，我发现协同控制、面子保全、信息扭曲和竞争意识形态之间存在着重要的关联。第二项研究的社会调查数据表明，职场中的日常沟通很重要，因为那里隐藏着不当行为的风险。我将其称为“沟通风险”，并对系统性扭曲的沟通提出问题。我认为公司越来越成为社会实体，而不是股东的财产。个人动机和竞争动机不适合 21 世纪的未来组织。沟通方法可能会引导组织进入更加民主化的环境。我坚持管理不再是对人、钱、生产、信息等资源的控制，而是与多个利益相关者的沟通，协商双赢。沟通方法无疑是对商业道德和风险管理的补充，以阻止商业丑闻。较少的

项目成果

Japanese Corporate Misconduct : Organizational Identity in Communication Risk and Moral Disorder

日本企业不当行为：沟通风险和道德混乱中的组织认同

• 发表时间: 2007
• 期刊: European Academy of Management (EURAM) 2007 in Paris (ヨーロッパ経営学協会年次大会)
• 作者: Araragi;Yukiko;蘭 由岐子;Toru Kiyomiya;Toru Kiyomiya;Toru Kiyomiya;Toru Kiyomiya
• 通讯作者: Toru Kiyomiya

倫理的意思決定のジレンマ?それとも組織虚偽? : 雪印の事例にみる組織コミュニケーション

道德决策困境还是组织欺骗？：雪印案例中的组织沟通

• 发表时间: 2005
• 期刊: 国際ビジネスコミュニケーション学会九州山口支部大会(於 : 西南学院大学)
• 作者: Toru Kiyomiya;Kaori Matake;Masaki Matsunaga;清宮 徹;清宮 徹
• 通讯作者: 清宮 徹

Japanese Corporate Apology : Critical Perspectives to Japanese Formality of Apology

日本企业道歉：对日本道歉形式的批判视角

• 发表时间: 2007
• 期刊: 23rd Annual Colloquium of European Group for Organizational Studies (EGOS) in Wien(ヨーロッパ組織学会)
• 作者: Araragi;Yukiko;蘭 由岐子;Toru Kiyomiya;Toru Kiyomiya
• 通讯作者: Toru Kiyomiya

Kikini-tsuyoi soshikinotameno komyunikeshon senryaku (Communication strategies to build organizations well managing risks).

Kikini-tsuyoi soshikinotameno komyunikeshon senryaku（建立良好管理风险的组织的沟通策略）。

• 发表时间: 2006
• 期刊: Risk Management Today(Risk Management Association, Tokyo.)
• 作者: Kiyomiya;T.
• 通讯作者: T.

Why Companies Tell Lies in Business : Japanese Case in the Food Industry

为什么公司在商业上撒谎：日本食品行业案例

• 发表时间: 2006
• 期刊: Case Studies in Organizational Communication : Ethical Perspectives and Practices
• 作者: Toru Kiyomiya;Kaori Matake;Masaki Matsunaga
• 通讯作者: Masaki Matsunaga