Multi-agent Framework for Service Level Management

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The Internet based e-services are being used by many businesses as part of the modern e-business environment. Management of e-services over the Internet involves complex correlation of events, and their sequences over geographically dispersed networks, systems and software applications. The integration of management information is a challenging problem due to the semantic differences of services across different business sectors (e.g., healthcare, retail and telecommunications). This project aims to develop a new framework for the integrated management of networked services using multiple software agents; some of them are already a part of the current Internet infrastructure (e.g., search engines).