Transforming Primary Healthcare Service Delivery: A Digital-Human Approach

该项目旨在解决在提供初级保健服务方面思想和行动转型的迫切需要。初级保健诊所是澳大利亚医疗保健的前门，目前正面临相当大的压力。通过在澳大利亚四个州使用四阶段混合方法设计，该项目预计将产生一个基于证据的国家框架，该框架采用将数字技术的使用与人性相结合的双重方法。预期成果包括开发澳大利亚首个基于证据的数字资源包，包括两个新工具，以及一个新的共同设计的路线图，以更好地促进这一重要的变革之旅，以改善患者体验，员工福祉和诊所绩效。

This project aims to address the urgent need for a transformational shift in thinking and actions in primary healthcare service delivery. Primary care clinics, the front door of Australia's healthcare, are under considerable strain. By using a four-phase mixed methodology design across four Australian states, this project expects to generate a national evidence-based framework which takes a dual approach combining the use of digital technology with humanness. Expected outcomes include the development of an Australian-first evidence-based digital resource kit, including two new tools, and a new co-designed roadmap to better facilitate this important change journey to enhance patient experience, employee wellbeing and clinic performance.