Customer Co-production in Ongoing Health Service Delivery: A Longitudinal Study

持续提供医疗服务中的客户合作：一项纵向研究

• 批准号: LP0775220
• 负责人: Prof Janet McColl-Kennedy
• 金额: $ 7.99万
• 依托单位: The University of Queensland
• 依托单位国家: 澳大利亚
• 项目类别: Linkage Projects
• 财政年份: 2007
• 资助国家: 澳大利亚
• 起止时间: 2007-06-20 至 2012-12-31
• 项目状态: 已结题
• 来源: https://dataportal.arc.gov.au/RGS/Web/Grants/LP0775220
• 关键词: Customer; Co; production; Ongoing; Health

Customers do not merely receive services. Increasingly they are actively involved in their design and delivery even to the extent of being regarded as 'part-time employees'. Customer co-production is tipped to be the next frontier in competitive effectiveness. Benefits to customers,however, are largely unknown. Often customers fail in their co-production role with serious negative consequences. Given the important role of customers (patients) in ongoing health care, and the potential for failure, it is critical that customer co-production be fully investigated. If performed well co-production should result in positive patient outcomes and significant cost savings for the healthcare sector.

客户不仅仅接受服务。他们越来越多地积极参与其设计和交付，甚至被视为“兼职企业”。客户合作生产被认为是竞争效率的下一个前沿。然而，对客户的好处在很大程度上是未知的。客户往往未能在他们的合作生产的作用与严重的负面后果。鉴于客户（患者）在持续的医疗保健中的重要作用，以及失败的可能性，充分调查客户合作生产至关重要。如果执行良好，联合生产应导致积极的患者结果和医疗保健部门的显着成本节约。