Intelligent Incident Management for Software-Intensive Systems

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This project aims to develop intelligent incident management methods for software-intensive systems. Incidents are unplanned system interruptions or outages that could affect the normal operations of an organization and cause huge economic loss. This project expects to develop innovative, Artificial Intelligence (AI) based methods for automated incident management, including incident detection, incident identification, and incident triage. Expected outcomes of the project include a set of novel methods and tools that can facilitate incident diagnosis and resolution. This project will provide significant benefits, such as improving the availability of software-intensive systems and reducing the economic loss caused by the incidents.