Experimental development of an Incident Care Team Survivor Relationship Management system for Major Rail Incidents

重大铁路事故事故护理团队幸存者关系管理系统的实验开发

• 批准号: 83761
• 金额: $ 12.69万
• 依托单位: OVER-C LTD
• 依托单位国家: 英国
• 项目类别: Collaborative R&D
• 财政年份: 2020
• 资助国家: 英国
• 起止时间: 2020 至 无数据
• 项目状态: 已结题
• 来源: https://gtr.ukri.org/projects?ref=83761
• 关键词: Experimental; development; Incident; Care; Team

In the event of a major rail or tram incident (such as a collision, derailment, fire or terrorist attack), the UK's Passenger Train Operating Companies (TOCs) provide humanitarian support to those directly and indirectly affected by the incident. This support is provided by 'Incident Care Teams' (ICTs) who are volunteers from each TOC who have been specially trained in how to respond to the needs of survivors in the hours and days following the incident. This is governed by a rail industry Approved Code of Practice and supported by a software system used by all TOCs.Currently, the process and system to support this vital work is based on manual recording on paper and an obsolete Microsoft Access database.Over-C are proposing to develop a **proactive** and **real-time Incident Care Team Survivor Relationship Management (ICTSRM)** system using digital technology, data and analytics that will replace the current Microsoft Access database system.

在发生重大铁路或电车事故（如碰撞、脱轨、火灾或恐怖袭击）时，联合王国的客运列车运营公司（TOC）向直接和间接受事故影响的人提供人道主义支持。这种支持由“事故护理小组"提供，他们是来自每个TOC的志愿者，接受过如何在事故发生后的几小时和几天内应对幸存者需求的专门培训。这是由铁路行业认可的业务守则，并由所有TOC使用的软件系统支持。目前，支持这项重要工作的流程和系统是基于手工记录在纸上和过时的Microsoft Access数据库。Over-C建议开发一个 ** 主动 ** 和 ** 实时的事故护理团队幸存者关系管理（ICTSRM）** 系统，使用数字技术，数据和分析，将取代目前的Microsoft Access数据库系统。