Modeling a public library service conformable to user needs

通过访谈和全国调查，明确了在公共图书馆开展支持社区问题解决的新服务的条件。研究结果如下：1。一个新服务实际上由一组多个服务组成。各图书馆对组件服务的侧重点不同，导致同一服务下不同图书馆提供的服务多种多样。2. 图书馆员通常会接受各种各样的服务，但他们总是不愿意因为新服务的引入而付出更多的工作。3. 因此，获得工作人员的理解和参与，并使他们有机会获得执行服务所需的技能，对其成功至关重要。4. 与相关组织合作是开发新服务的有效途径。

Interviews and a national survey were conducted to make clear conditions for settling a new service supporting community problem-solving in public libraries. The results are as follows : 1. A new service actually consists of a set of multiple services. Each library put different emphases in component services with the result that a variety of services are provided by different libraries under the same service. 2. Librarians generally accept varieties of services, while they are persistently reluctant to work more due to the introduction of a new service. 3. Therefore it is crucial for its success to get understanding and participation of the staff as well as to give them opportunities to acquire skills necessary to implement the service. 4. It is effective for the development of a new service to cooperate with relevant organizations.