Modeling a public library service conformable to user needs

通过访谈和全国调查，明确了公共图书馆建立支持社区问题解决的新服务的条件。结果如下：1.一个新的服务实际上是由一组多个服务组成的。各个图书馆对组件服务的侧重点不同，使得不同的图书馆在同一服务下提供多种服务。2.图书馆员普遍接受多样化的服务，但由于一项新服务的引入，他们一直不愿增加工作。3.因此，获得工作人员的理解和参与，并使他们有机会获得执行这项服务所需的技能，是其成功的关键。4.与相关组织合作开发新服务是有效的。

Interviews and a national survey were conducted to make clear conditions for settling a new service supporting community problem-solving in public libraries. The results are as follows : 1. A new service actually consists of a set of multiple services. Each library put different emphases in component services with the result that a variety of services are provided by different libraries under the same service. 2. Librarians generally accept varieties of services, while they are persistently reluctant to work more due to the introduction of a new service. 3. Therefore it is crucial for its success to get understanding and participation of the staff as well as to give them opportunities to acquire skills necessary to implement the service. 4. It is effective for the development of a new service to cooperate with relevant organizations.