Ethnographies of housing: exploring the role of housing officers in public housing service provision

这项研究探讨了在维多利亚州住房办公室工作的公共住房官员的日常做法。 它旨在分析工人行使自由裁量权的方式，以及他们通过与客户，部门经理和其他人类服务提供者的互动构建的意义模式。 这是澳大利亚住房服务第一线工作的第一次人种学研究，并建立在英国和美国所做的可比工作的基础上。 所产生的知识将为公共住房服务、住房政策辩论和旨在将住房与其他人类服务相结合的新兴方案的创新提供信息。

This research examines the everyday practice of public housing officers working in the Victorian Office of Housing. It aims to analyse the ways that workers exercise discretion, and the patterns of meanings that they construct, through their interactions with clients, departmental managers and other human service providers. It is the first ethnographic study of front-line work in housing services in Australia and builds on comparable work done in the United Kingdom and America. The knowledge generated will inform innovation in public housing services, housing policy debates and emerging programs designed to integrate housing with other human services.