Exploring emotions in social housing services and policy in England

探索英格兰社会住房服务和政策中的情绪

• 批准号: ES/Y009932/1
• 负责人: Hannah Absalom
• 金额: $ 12.57万
• 依托单位: University of Birmingham
• 依托单位国家: 英国
• 项目类别: Fellowship
• 财政年份: 2023
• 资助国家: 英国
• 起止时间: 2023 至 无数据
• 项目状态: 未结题
• 来源: https://gtr.ukri.org/projects?ref=ES%2FY009932%2F1
• 关键词: Exploring; emotions; social; housing; services

Social housing in England has come under criticism regarding the quality of services and homes. Tenants' complaints have been ignored. The death of two-year-old Awaab Ishak due to respiratory illness caused by untreated mould has brought significant public and political attention to the sector, its practices and the condition of the 4.4 million social homes in England. Government attention is now on the sector with new powers being developed for the Regulator of Social Housing (RSH), the creation of national tenant panels by the RSH and the Housing Ombudsman, the requirement for Housing Managers to have an accredited housing qualification and the roll-out of a training programme to aid tenants in complaining to landlords. What is missing is an understanding of the home as an emotional place and its contributions to academic literature and the major changes in the sector.The original research proposed in this fellowship application will explore the questions:1. What is emotionally significant for tenants about their homes and the services they receive from landlords?2. How could psychological and emotional insights help to connect landlords with tenants' emotional experiences of the home and landlord services?3. How could tenants and landlords be supported to understand and work with the emotional meaning of the home?The Feeling at Home research, funded through the ESRC continuation grant and involving 36 tenants from 14 landlords, demonstrated the value of exploring emotional insights into the home and landlord services. It revealed the stress and anger caused by what should be simple encounters such as reporting repairs and paying rent. Interactions within the tenant's home with landlords and their representatives were a particular cause of distress that could have long-lasting negative effects on trust, mental well-being and access to the home to carry out essential maintenance. The original research in this fellowship will explore the hidden emotional aspects of these home-based encounters and make recommendations for improving mutual understanding, trust, and tenant well-being. In essence, this research is about putting the heart back into our understanding of the home and landlord services.One paper will scope the impact of emotional insights into home and landlord services. The second paper will critically examine the risks of a turn in the sector to the use of digital technologies based on behavioural ideas that assume poor human cognition. A third paper will report on the storytelling methods developed during the continuation grant and used in the fellowship research. Finally, a report will be produced outlining methods for emotionally informed relationships between tenants and landlords and summarising the findings of the original research into tenant and landlord encounters in the home.This fellowship aims to develop the academic contribution of the applicant's thesis and strengthen the case for an emotional understanding of the home to inform social housing policy and practice. Social housing practitioners value the research, as evidenced by a prize from Clarion's William Sutton Homes for All award in 2022. This formed the basis of the ESRC IAA grant that paid for the applicant's role as a Research Associate as she completed her thesis write-up. This allowed for engagement with 103 tenants, landlord representatives and campaigners to explore the potential of the psychology of poverty and home geographies to reimagine the allocation of social homes. The successful completion of this research resulted in the Feeling at Home research described above. The applicant has reported her findings from this phase to 129 sector practitioners and tenants at various events, including an allocation manager conference on 31 January 2023, a tenant workshop with TAROE Trust 3 March 2023 and a William Sutton prize network event on 7 March 2023.

英国的社会住房在服务和住房质量方面受到批评。租户的投诉被忽视。两岁的Awaab Ishak因未经治疗的霉菌引起的呼吸道疾病而死亡，引起了公众和政治对该部门，其做法和英格兰440万社会家庭状况的极大关注。政府现在关注该部门，为社会住房监管机构（RSH）制定了新的权力，RSH和住房监察员成立了国家租户小组，要求住房管理人员具有认可的住房资格，并推出了一项培训方案，以帮助租户向房东投诉。缺少的是对家作为一个情感场所的理解，以及它对学术文献的贡献和该领域的主要变化。本奖学金申请中提出的原始研究将探讨以下问题：1.对于房客来说，他们的房子和他们从房东那里得到的服务在情感上有什么重要意义？2.心理和情感方面的见解如何帮助房东与房客对房屋和房东服务的情感体验联系起来？3.如何支持租户和房东理解和处理家庭的情感意义？通过ESRC继续拨款资助的家庭感觉研究，涉及来自14个房东的36名租户，证明了探索对家庭和房东服务的情感见解的价值。它揭示了由一些简单的遭遇引起的压力和愤怒，比如报告维修和支付租金。租户家中与房东及其代表的互动是造成痛苦的一个特别原因，可能对信任、心理健康和进入家中进行基本维护产生长期负面影响。这项研究的原始研究将探索这些家庭接触的隐藏情感方面，并为改善相互理解，信任和租户福祉提出建议。从本质上讲，这项研究是关于把我们的心回到家庭和房东服务的理解。一个文件将范围的情感洞察到家庭和房东服务的影响。第二篇论文将批判性地研究该部门转向使用基于假设人类认知能力差的行为思想的数字技术的风险。第三篇论文将报告在继续资助期间开发并用于研究金研究的讲故事方法。最后，我们将撰写一份报告，概述租户和房东之间情感知情关系的方法，并总结租户和房东在家中相遇的原始研究结果。该奖学金旨在发展申请人论文的学术贡献，并加强对家庭的情感理解，为社会住房政策和实践提供信息。社会住房从业者重视这项研究，这一点从2022年Clarion的William萨顿家庭奖中得到了证明。这形成了ESRC IAA补助金的基础，该补助金支付申请人在完成论文写作时作为研究助理的角色。这使得103名租户、房东代表和活动家能够参与进来，探索贫困心理和家庭地理的潜力，以重新构想社会住房的分配。这项研究的成功完成导致了上文所述的在家感觉研究。申请人已于多项活动中向129名业界从业员及租户汇报其在此阶段的研究结果，包括于2023年1月31日举行的分配经理会议、于2023年3月3日与TAROE Trust举行的租户工作坊，以及于2023年3月7日举行的William萨顿奖网络活动。