Development and Application of Business Process Engineering for Management of Service Innovation Strategy

服务创新是一个非常重要的产业问题。本研究探讨如何创新业务流程，以及如何将资讯科技与海外营运相结合。丰田系统的基本机制，即看板方法，已经被成功地阐明，从而可以应用于服务。此外，本研究还以电子商务市场公司的服务创新战略为例，建立了服务创新战略的方法论，帮助我们制定有效的服务创新战略业务流程。

Service innovation is an very important issue in industries. This research explored how business process will be innovated and how information technology and oversea operation can be incorporated for that purpose. The basic mechanism of Toyota system, known as Kanban method, has been successfully clarified so that it can be applied to service. Furthermore, taking the service innovation strategies of e-marketplace companies for e-commerce as examples, this research has developed a methodology for service innovation strategy that will help us to formulate effective business process for the strategy.