Establishing Performance Indicators for Regional Liaison and Discharge Planning Department of Hospital

地区联络处和出院计划科在急诊医院起着非常重要的作用。本研究的目的是建立工作任务的定性绩效指标，以客观地评价这些部门。分析了医疗会计系统、DPC/PDP相关数据和准备出院的患者数据库。结果表明，重要的绩效指标可以是新门诊患者的百分比、新入院患者的数量、来自该机构二级医疗区域以外的患者的百分比、出院患者的百分比、准备出院的患者数量(每位负责的工作人员)、入院至提出出院计划请求的天数、出院计划请求日期与出院日期之间的天数、以及对参与出院计划的患者及其家属的满意度调查结果。

Regional liaison office and discharge planning department play very important roles in acute care hospital. The aim of this study was to establish qualitative performance indicators for work tasks to objectively evaluate these departments. Medical accounting systems, DPC/PDPS-related data, and databases of patients being prepared for discharge were analyzed. Results suggested that important performance indicators could be Percentage of new outpatients, Number of newly admitted patients, Percentage of patients coming from outside the facility's secondary medical area, Percentage of patients discharged to their home, Number of patients being prepared for discharge (per responsible staff member), Days between admission and date of discharge planning request, Days between date of discharge planning request and date of discharge, and Results of satisfaction survey of patients and family members who participated in discharge planning.