The development of the self-confirmation tool to understand feelings for nurses emotional labor

本研究旨在开发护士情绪劳动自我检视工具。本研究采用质性研究的方法，从心理负担和自我问题解决能力两个维度进行问卷调查。对1149名护士进行问卷调查，回收问卷951份。数据分析采用主因子法进行探索性因素分析。结果表明，心理负担由3个因素8个项目表示，为最优解，并获得内部一致性Cronbach’s α = 0.84。在自我问题解决能力方面，得到3个因素19个项目的最优解，内部一致性系数Cronbach’s alpha = 0.87。

The purpose of this research is developing the self-checking tool for nurses' emotional labor. This research consists of questions from two scales: psychological burden and self-problem solving ability based on a qualitative study. The questionnaires were given to 1149 nurses and 951 questionnaires were returned. The data analysis performed was an exploratory factor analysis with major factor method. The results showed that psychological burden indicated by 3 factors and 8 items, as the highest optimal solution, and obtained internal consistency of Cronbach's alpha = 0.84. With self-problem solving ability, it indicated 3 factors and 19 items, as highest optimal solution with obtained internal consistency of Cronbach's alpha = 0.87.