Reexamination of the process of nurse's emotional labor and generating theoretical Models

本研究的目的是重新审视护士情绪劳动的过程，并生成理论模型。对26名资深护士和14名新护士的情绪体验进行访谈。采用扎根理论的方法对数据进行分析。结果提取了9个类别：1.情感交换的表层，2.与自己护理的不相容感，3.理想与现实之间的冲突和困惑，4.将自己从既定的社会角色中解脱出来，5.情感交换的深层，6.作为专业社会角色的获得，7.经验意义的创造，8.职业图式的转变，9.经验知识的重组。同时，这些范畴也形成了循环的过程。

The purpose of this study was Reexamination of the process of nurse's emotional labor and generating theoretical Models. 26 senior nurses and 14 new nurses were interviewed the episode of emotional experiences. The data was analyzed using Grounded Theory Approach. As a result, nine categories were extracted ; 1.Surface level of exchange of emotion, 2. Sense of incompatibility to one's nursing, 3. Conflict and confusion to gap between ideal and reality, 4. Taking oneself free from established social role, 5. Deep level of exchange of emotion, 6. Acquisition of being specialized social role, 7. Creation of meaning of experience, 8. Transformation of schema on occupation, 9. Reorganization of empirical knowledge. Also, these categories formed the circulating process.