製造業のサービス化における情報サービスインフラストラクチャの研究

制造业服务化信息服务基础设施研究

• 批准号: 15J10025
• 负责人: 聶 勇
• 金额: $ 0.58万
• 依托单位: Japan Advanced Institute of Science and Technology
• 依托单位国家: 日本
• 项目类别: Grant-in-Aid for JSPS Fellows
• 财政年份: 2015
• 资助国家: 日本
• 起止时间: 2015-04-24 至 2017-03-31
• 项目状态: 已结题
• 来源: https://kaken.nii.ac.jp/grant/KAKENHI-PROJECT-15J10025/
• 关键词: Customer Self-Serving; Customer Engagement; Vision Co-creation; Analysis Triangulation; Servitization; Customer Self-Service; Value Co-creation; Service Infrastructure

In order to fulfill the objetives, in the fiscal year of 2015, we fulfiled the tasks of interdisciplinary literature review and collecting data at Haier company-the world’s biggest home appliance manufacturer. In the year of 2016, we focused our research on analyzing the data, coding data via computer software, discussing findings, writing reports and making pulications on international journals.With respect to research analysis, we used narrative analysis and grounded theory to organize and analyze the data. The two analysis methods have different functions. Narrative analysis provided a broad picture of the case and presented both the text structure and its linguistic nuances. Grounded theory involved making discoveries about the data and pursuing these discoveries to construct an analysis. The combination allowed the research persuasive while keeping its narrative story interesting.To make the analysis process proceed logically and clearly, we submit the data to qualitative analysis software.We used data triangulation and saturation to ensure the objectivity of the data source, use the narrative analysis method for the story line and the grounded theory method for the theory line to ensure the analysis triangulation. Moreover, I got the state-of-the-art knowledge in my research field through making review at the National Diet Library and attending the related forum.We reported the achievements above by publishing two journal papers and one book.

为了实现上述目标，2015财年，我们在全球最大的家电制造商海尔公司完成了跨学科文献综述和数据收集的任务。在2016年，我们的研究主要集中在数据分析、计算机软件编码、研究结果讨论、撰写报告和在国际期刊上发表论文等方面。在研究分析方面，我们使用了叙事分析和扎根理论来组织和分析数据。这两种分析方法具有不同的功能。叙事分析提供了一个广泛的情况下，提出了文本结构和语言的细微差别。扎根理论涉及对数据进行发现，并追求这些发现来构建分析。为了使分析过程逻辑清晰，我们将数据提交给定性分析软件，采用数据三角剖分和饱和度法保证数据来源的客观性，故事线采用叙事分析法，理论线采用扎根理论法保证分析三角剖分。此外，我还通过在国立国会图书馆的复习和参加相关论坛，获得了我研究领域的最新知识。我们通过发表两篇期刊论文和一本书来报告上述成果。

项目成果

Building Customer Self-service Platform: An Effective Approach for Servitization

构建客户自助服务平台：服务化的有效途径

• 发表时间: 2015
• 作者: Satoshi Yamashita;Takashi Tsuboi;Nanako Ishinabe;Tetsuya Kitaguchi;Tatsuo Michiue;Yong Nie; Michitaka Kosaka;Yong Nie; Michitaka Kosaka
• 通讯作者: Yong Nie; Michitaka Kosaka

Combining Narrative Analysis, Grounded Theory and Qualitative Data Analysis Software to Develop a Case Study Research.

结合叙事分析、扎根理论和定性数据分析软件开展案例研究。

• DOI: 10.5296/jmr.v9i2.10841
• 发表时间: 2017
• 期刊: Journal of Management Research
• 作者: 柴尾俊輔;吉田一成;加藤直子;加藤直子;加藤直子;加藤直子;加藤直子;Yong Nie
• 通讯作者: Yong Nie

Taking Advantage of Information Technology to Involve Customer in the Process of Value Creation

利用信息技术让客户参与价值创造过程

• 发表时间: 2015
• 作者: Satoshi Yamashita;Takashi Tsuboi;Nanako Ishinabe;Tetsuya Kitaguchi;Tatsuo Michiue;Yong Nie; Michitaka Kosaka
• 通讯作者: Yong Nie; Michitaka Kosaka

The Fourth International Symposium on Business and Social Sciences

第四届商业与社会科学国际研讨会

• 发表时间: 2015

Transforming Leadership for Service Business

转变服务业的领导力

• 发表时间: 2017
• 作者: Satoshi Yamashita;Takahiro Ide;and Tatsuo Michiue;Yong Nie
• 通讯作者: Yong Nie