Covid Secure Travel Virtual Reality Simulation for Passengers

英国铁路和公路办公室（ORR）的官方统计数据显示，2020年中期，英国铁路客运量降至世纪中期的最低水平。工作模式可能会永久性地改变，旅行变得更加随意。因此，铁路将需要高度创新的方法来提高对铁路服务的信心，通过提供火车旅行安全的保证来吸引回头客和欢迎新客户，并使其成为一种愉快和富有成效的体验。Chrome Angel解决方案（致力于实施转型技术和实现铁路组织变革的专家）和合作伙伴Totem Learning（数字解决方案和严肃游戏方面的专家）正在与北方天使列车（Angel Trains）（资产所有者）设计和开发一个高度沉浸式和互动的虚拟现实模拟体验，在车站和火车上提供Covid Secure Travel安排和客户支持。这将使乘客能够在运营中探索并与之互动，确保在当前疫情期间采取措施保护乘客（并创建一个弹性工具集，用于管理任何未来的浪潮或新病毒），同时也创造了一个强大的积极的旅游体验和客户服务的看法提供。虚拟现实模拟将安装在个人的移动的触摸设备/平板电脑和台式电脑通过应用程序商店和网站，从而能够快速部署到大量人群。VR头显中的移动的设备（例如Google Cardboard）将为那些想要它的人提供完全沉浸式和交互式的旅程体验。其他人可能更喜欢触摸屏交互或PC上的大屏幕版本也将为那些需要它的人提供更大的可访问性。应用成熟的技术和“严肃游戏”方法越来越成功地用于其他行业，这种虚拟现实模拟将在乘客设备上提供身临其境的交互式体验，这将直接支持和鼓励客户乘坐北方列车旅行。逼真的虚拟现实将使乘客能够体验他们的旅程以及预先确保其安全的具体安排，提供所有乘客都可以访问和理解的清晰信息，同时建立熟悉和信心。一旦经过验证，它可以快速大规模部署，以支持北方与客户互动，重建对旅行的信心。

Official statistics from the Office of Rail and Road (ORR) have revealed that rail passenger journeys across the UK fell to the lowest levels last seen in the mid-nineteenth century during mid-2020\. Working patterns are likely to permanently shift and travel be more discretional. Consequently, railways are going to need highly innovative approaches to increasing confidence in rail services, attracting back customers and welcoming new customers by providing assurance that travel by train is safe, and making it an enjoyable and productive experience.Chrome Angel Solution (specialists dedicated to implementing transformational technology & enabling organisational change for railways) and subcontract partner Totem Learning (experts in digital solutions and Serious Games) are collaborating with Northern (operator) and Angel Trains (asset owner) to design and develop a highly immersive & interactive Virtual Reality Simulation experience of the Covid Secure Travel arrangements and customer support in place at stations & on trains.This will enable passengers to explore and interact with them in operation, providing reassurance about the measures in place to protect passengers during the current pandemic (and creating a resilient toolset for managing any future wave or new virus), whilst also creating a powerful positive perception of the travel experience and customer service offered.The Virtual Reality Simulation will be installed on individual's mobile touch devices/tablets and desktop PCs through app stores and websites, enabling rapid deployment to large numbers of people. Mobile devices in VR Headsets (e.g. Google Cardboard) will provide a fully immersive and interactive experience of the journey for those who want it. Others may prefer touch screen interactions or large screen versions on PCs will also provide greater accessibility for those that need it.Applying proven technology and "Serious Game" approaches increasingly used successfully in other industries, this Virtual Reality simulation will provide an immersive interactive experience available on passenger devices that will directly support and encourage customers to travel on Northern Trains. Realistic Virtual Reality will enable passengers to experience their journey and the specific arrangements in place to ensure their safety in advance, providing clear information that all passengers can access and understand whilst building familiarity and confidence to travel. Once proven, it can be deployed rapidly and in scale to support Northern engaging with customers to rebuild confidence in travel.