An innovative no-code platform for the creation of conversational AI powered chatbots for high quality customer support, resolving 80% of customer support queries more effectively

An%20innovative%20no-code%20platform%20for%20the%20creation%20of%20conversational%20AI%20powered%20chatbots%20for%20high%20quality%20customer%20support,%20resolving%2080%%20of%20customer%20support%20queries%

• 批准号: 10029381
• 金额: $ 37.52万
• 依托单位: SPRINGBOK AI LTD
• 依托单位国家: 英国
• 项目类别: Collaborative R&D
• 财政年份: 2022
• 资助国家: 英国
• 起止时间: 2022 至 无数据
• 项目状态: 已结题
• 来源: https://gtr.ukri.org/projects?ref=10029381
• 关键词: innovative; no; code; platform; creation

Victoria Albrecht (project lead), Ben Schoenhense (technical and AI lead), Saul Jason Ly (engineering lead), Chris Samiullah (architecture lead) and Saul Freedman (commercial lead) comprise the core team of Springbok AI Ltd, a UK-based conversational AI SME. As more businesses and services go online due to changes in consumer behaviour and the COVID-19 pandemic, there is a growing need for efficient digital communication between customers and companies. Retaining customer loyalty through effective customer support will increase revenue for businesses. Springbok's deep-learning platform uses natural language processing (NLP) and AI to provide an omnichannel low-code chatbot creation tool that benefits both businesses and their customers and drives enhanced customer service.

Victoria Albrecht（项目负责人），Ben Schoenhense（技术和AI领导者），Saul Jason Ly（工程领导），Chris Samiullah（建筑领导者）和Saul Freedman（商业领导）（商业领先）是Springbok AI Ltd的核心团队，这是英国基于英国的AI SME。随着由于消费者行为的变化和COVID-19大流行的变化，越来越多的企业和服务上网，客户和公司之间有效的数字通信的需求越来越大。通过有效的客户支持保留客户忠诚度将增加企业的收入。 Springbok的深度学习平台使用自然语言处理（NLP）和AI提供全渠道低代码聊天机器人创建工具，该工具使企业及其客户都受益，并驱动增强的客户服务。