An innovative mediation application for automating early stages of ADR and producing consistent outcomes using ML that could reduce wait times by 40%

Tizo是一家英国投诉技术中小企业，其核心项目团队由Andy Wood(软件开发人员)、Steve Hinder(CTO/系统架构师)和Nick Groves(Orka Tech Group的联合创始人/首席客户官)组成。使用替代纠纷解决方案(ADR)解决客户纠纷是一个耗时长达90天或更长的过程。漫长的等待时间对客户不利，并阻碍他们诉诸法律。此外，ADR提供商依赖单个案例处理程序，这导致结果不一致，并导致企业求助于工作/时间密集型流程来解决此问题。为了解决这一未得到满足的需求，Tizo正在开发一种调解应用程序，以自动执行ADR(时间刻度效益)的早期阶段，并帮助提供商使用机器学习来产生一致的决策。该应用程序将通过改进现有的手动流程，将诉诸司法的漫长等待时间减少约40%。这是解决投诉的一种新能力，并使结果保持一致，消除偏见/主观结果，并随着人工干预措施的取代而提高效率。Tizo对客户的核心价值主张是，通过技术创新，改善服务用户体验，提高客户服务/投诉处理机构的效率和效力。

Tizo is a UK complaints tech SME with a core project team of Andy Wood (software developer), Steve Hinder (CTO/systems architect) and Nick Groves (co-founder of Orka Tech Group/chief customer officer).Resolving customer disputes using alternative dispute resolution (ADR) is a time-consuming process that can last up to 90 days or more. The long wait time is detrimental to customers and hinders their access to justice. Also, ADR providers rely on individual case handlers, which leads to inconsistencies in outcomes and causes businesses to resort to effort/time-intensive processes to resolve this problem.To address this unmet need, Tizo is developing a mediation application to automate the early stages of ADR (timescale benefits) and aid providers in producing consistent decisions using machine learning. The application will help reduce the lengthy wait times for accessing justice by ~40% by improving established manual processes. This represents a new capability in resolving complaints and becomes an enabler for consistency in outcomes, removing bias/subjective outcomes and creating efficiencies as manual interventions are replaced. The core value proposition to customers is that Tizo proposes to improve service user experiences and increase the efficiency and effectiveness of customer service/complaint-handling organisations through technical innovations.