AccessRail- empowering the untapped market of disabled rail passengers to travel independently

电梯和无障碍厕所等设施的状况和位置不明，影响了老年人和有无障碍需求的乘客出行的信心。Whoosh媒体已经成为为乘客提供个性化实时信息（PRTI）的市场先驱。在我们的PRTI系统的开发和部署过程中，在满足铁路用户对可达性选项的需求方面的主要缺陷是非常明显的。由于缺乏关于火车和车站通行的准确、可靠的信息，许多残疾人不愿使用这种重要的交通工具。无障碍设施的缺失会造成不可挽回的声誉和重大的经济损失，比如2016年残奥会运动员瓦夫拉·斯特莱克试图找到无障碍厕所的高调案例。必要设施的未知状态和位置严重影响了老年人和有无障碍需求的乘客的出行信心。whoosh开发的AccessRail系统将是一个新的重要工具，旨在1)使有访问需求的人能够独立旅行，2)用作管理火车和车站功能维护的关键要素的工具。这款智能、互动的铁路行程规划软件将自适应地满足客户的出行需求，利用实时信息，最有效地满足旅客对预定行程的需求。工作人员和乘客都可以通过whoosh的二维码平台轻松更新实时数据库，其中包含通道的位置和状态。大英国铁路转型小组（GBRTT）支持这一提议，并提供了由运输部委托进行的车站审计数据。这产生了有关台站资产的重要数据。Whoosh的提案将首次利用这些数据集并将其提供给客户。该工具将允许乘客和工作人员查看旅程中任何和所有通道的状态。这将帮助他们调整计划路线，以满足个别乘客的需求。至关重要的是，它将改善一个代表性不足的群体的旅行体验。

The unknown status and location of features such as lifts and accessible toilets impacts the confidence to travel of both the elderly and passengers with accessibility needs.Whoosh media have established themselves as market pioneers in providing Personalised Real Time Information (PRTI) for passenger journeys. During development and deployments of our PRTI system, key failings in meeting needs of rail users that require accessibility options were abundantly apparent. The lack of accurate, reliable information on both train and station access dissuades many disabled people from using a key form of transport. Failings of accessibility cause irreparable reputational and significant financial damage such as the high profile case of Paralympian Wafula Strike's experience attempting to find an accessible toilet in 2016\. The unknown status and location of necessary facilities significantly impacts the confidence to travel of both the elderly and passengers with accessibility needs.The Whoosh-developed AccessRail system will be a a new vital tool designed to 1) enable independent travel for those with access needs, and 2) be used as a tool to manage key elements of train and station function maintenance.This intelligent, interactive rail journey planner will adaptively meet access needs of customers, utilising real time information to best fit a travellers needs to their intended journey. Both staff and passengers will be able to easily update a live database containing the location and status of access provisions via _Whoosh's_ QR code platform. Great British Railways Transition Team (GBRTT) support this proposal by giving access to data from a station audit commissioned by the DfT. This generated significant data on station assets. Whoosh's proposal will for the first time exploit this data set and make it available to customers.The tool will allow for passengers and staff alike to see the status of any and all access provisions on a journey. It will help them adjust routes planned to meet the needs of an individual passenger. Critically, it will improve the travel experience of an underrepresented group.