Share Once - Allowing those facing homelessness to quickly and securely share personal information across support services

Share Once是一项“一次性告知"服务，帮助无家可归者克服目前支离破碎的第三部门安全网，在最需要的时候轻松获得持续的支持服务。近年来，英国的第三部门已经从支持国家社会安全网转变为在许多情况下成为其核心组成部分。例如，在2016年至2020年期间，慈善机构和其他第三部门组织赢得了无家可归服务和家庭虐待受害者支持合同总额的三分之二以上。然而，英国95%以上的志愿服务部门由小型慈善机构组成，其中约45%的年收入低于1万英镑。因此，该行业的特点是粒度化、高度本地化的方法，这使得导航和访问支持对易受攻击的服务用户来说具有极大的挑战性，并且服务运营商的流程管理越来越困难。每个独立的组织都需要用户提供不同的信息来确认资格、证明转介和证明状态。本应是一种可访问的体验却需要详尽的重复，需要支持的人被迫多次提供相同文档的不同组合，并反复披露困难的漏洞。这导致大量的人脱离服务。那些本来可以在早期得到一些支持的情况下重新站起来的人，反而会陷入困境，随着时间的推移，他们会产生更复杂和更密集的护理需求，而服务本身无法联系到他们并提供鼓励。只需收集一次用户的信息，他们的凭证就可以安全地与多个组织共享，而无需进一步的努力。共享的信息仅限于用户明确同意的信息-并且仅限于与每个服务相关的信息。根据预先确定的资格标准，现在可以立即提供每项服务，从而加快获得支持的速度并节省服务运营商的时间。除了外部共享信息外，它还可以以其他方式工作，无论用户多么频繁地移动，更改电子邮件地址或更改电话号码，都可以获得支持。

Share Once is a 'tell it once' service which allows those facing homelessness to overcome the currently fractured third-sector safety net and benefit instead from easy and consistent access to support services when it is needed most.Over recent years, the UK's third sector has shifted from supporting the state's social safety net to being, in many cases, its core component. For example, between 2016 and 2020, charities and other third-sector organisations won over two-thirds of the total value of contracts for homelessness services and support for victims of domestic abuse.Yet over 95% of the UK's voluntary sector is made up of small charities, with around 45% having an annual income of less than £10,000\. As a result, the sector is characterised by a granular, highly localised approach which makes navigating and accessing support incredibly challenging for vulnerable service users, and management of the process increasingly difficult for service operators.Each separate organisation requires different information from the user to confirm eligibility, demonstrate a referral, and evidence status. What should be an accessible experience instead requires exhaustive levels of duplication, with those in need of support being forced to provide different combinations of the same documentation multiple times and disclose difficult vulnerabilities repeatedly. This leads to high levels of disengagement from services. Those who might have otherwise got back on their feet with a little early support are instead left to become entrenched in the situation and develop more complex and care-intensive needs over time, while the services themselves are unable to reach them to offer encouragement.Share Once brings clarity to the situation. By collecting the user's information just once, their credentials can then be safely shared with multiple organisations with no further effort. Information shared is limited to that which the user has explicitly consented to - and restricted to only that which is relevant to each service. Based on pre-determined eligibility criteria, each service can now be made immediately available, speeding up access to support and saving the service operator's time. In addition to sharing information externally, it can also work the other way, with the user able to be reached for support no matter how often they move, change email address, or change phone number.