'Single truth' Customer Information Services

“单一真相”客户信息服务

• 批准号: 102482
• 金额: $ 101.77万
• 依托单位: SAMSUNG SDS EUROPE LIMITED
• 依托单位国家: 英国
• 项目类别: Collaborative R&D
• 财政年份: 2015
• 资助国家: 英国
• 起止时间: 2015 至 无数据
• 项目状态: 已结题
• 来源: https://gtr.ukri.org/projects?ref=102482
• 关键词: Single; truth; Customer; Information; Services

The project will develop a cloud-based information management solution that will provide passengers with a'Single Truth’ of data across on-platform customer information displays and mobile devices. It will providepassengers with more details about their journey including predicted train capacity, timetable information andvariations, delays, train facilities and journey planning options to help them make informed choices and have abetter experience whilst travelling the UK rail network. The project will overcome existing challenges to dataavailability and integration from multiple sources. Building on learning from airports and Blackbox CompanyDCIS (digital customer information screen) development with Abellio, it will develop & demonstrate a proof-of-concept version of the 'Single Truth' solution. This will be used to assess benefits to station operators, evaluatescalability & commercial viability, and establish next steps to the development of a full commercial solution.The project is led by Samsung Data Systems Europe, supported by Fujitsu and SMEs Blackbox Company & TDC.Abellio will provide the use case (Darwin data streams, locations for pilots and assessments).

该项目将开发一个基于云的信息管理解决方案，该解决方案将为乘客提供跨平台客户信息显示和移动的设备的数据的“单一真相”。它将为乘客提供更多有关其旅程的详细信息，包括预测的列车容量，时刻表信息和变化，延误，列车设施和旅程规划选项，以帮助他们做出明智的选择，并在英国铁路网络旅行时获得更好的体验。该项目将克服现有的挑战，从多个来源获得数据和整合。在学习机场和Blackbox CompanyDCIS（数字客户信息屏幕）开发的基础上，它将开发和演示“单一真相”解决方案的概念验证版本。这将用于评估电站运营商的收益，评估可扩展性和商业可行性，并确定开发完整商业解决方案的后续步骤。该项目由三星数据系统欧洲公司领导，由富士通和中小企业黑盒公司和TDC提供支持。Abelio将提供用例（达尔文数据流，试点和评估位置）。