TRACSME: Text Recommendation Automation in Customer Service for SME

TRACSME：中小企业客户服务中的文本推荐自动化

• 批准号: 104711
• 金额: $ 22.49万
• 依托单位: TRUE AI LTD
• 依托单位国家: 英国
• 项目类别: Collaborative R&D
• 财政年份: 2018
• 资助国家: 英国
• 起止时间: 2018 至 无数据
• 项目状态: 已结题
• 来源: https://gtr.ukri.org/projects?ref=104711
• 关键词: TRACSME; Text; Recommendation; Automation; Customer

"True AI is developing TRACSME - an Artificial Intelligence - based customer service agent productivity solution for SMEs. TRACSME significantly improves operational efficiency and enhances the overall level of customer experience and consequently, consumer satisfaction. It works by recommending responses and next actions for agents, ensuring quality and relevance of the answer provided to the consumer.As current leading AI requires vast quantities of past training data, AI systems tend to be effective only for large organisations. In contrast, TRACSME uses transfer learning - a breakthrough AI training method. The method mitigates the data barrier and enables SMEs, comprising 99% of UK businesses, to enjoy the benefits of AI productivity tools."

“True AI 正在开发 TRACSME——一种面向中小企业的基于人工智能的客户服务代理生产力解决方案。TRACSME 显着提高了运营效率，提高了客户体验的整体水平，从而提高了消费者满意度。它的工作原理是为代理推荐响应和下一步行动，确保提供给消费者的答案的质量和相关性。由于当前领先的人工智能需要大量过去的培训数据，人工智能系统往往只对大型组织有效。 相比之下，TRACSME 使用迁移学习——一种突破性的人工智能训练方法。该方法消除了数据障碍，使占英国企业 99% 的中小企业能够享受人工智能生产力工具的好处。”