Driving Behavioural Change in Energy and Water consumption to overcome households’ financial difficulties derived from COVID-19

通过部署独特的消费者参与解决方案，对家庭能源和水消耗进行有针对性的行为干预，该项目旨在应对消费增加和公用事业负担能力/燃料贫困的挑战，这些挑战因新型冠状病毒和通过隔离家庭减少传播的相关措施而加剧。它还旨在帮助公用事业公司通过有针对性的措施更好地支持其客户（特别是弱势群体），以更好地影响可持续消费行为。该方法完全以用户为导向，基于Advizzo现有的预测和消费者分析解决方案，用于住宅节水，消费者拖欠（债务支持），低收入支持和管道堵塞，目前已被许多英国公用事业公司和中东地区使用。该项目将寻求将覆盖范围扩大到能源消耗，并针对新冠病毒危机量身定制，有可能实现每个家庭节水15%和节能12%，并为危机情况下的消费行为提供新的见解，以支持未来规划。在市场包装，开发和部署方面，Advizzo将寻求利用这一机会，并创建一个专用的产品线名称为“精简COVID 19版”。这些新产品线旨在提供更快，更快，更便宜的初始客户参与平台部署，以支持在某些地区面临紧急情况的公用事业。这些一揽子计划还旨在为公用事业消费者提供一个早期的机会，特别是在封锁期间节省用水和能源，并有机会在可能的情况下利用节水和节能的关系。鉴于疫情的起伏，这套方案将有助于我们加快在英国的市场推广，为公用事业公司提供一个快速启动消费者社会和支持项目的机会。我们还将通过传播和营销活动，特别针对美国市场，将这套方案设计为出口产品。美国受到COVID-19的打击尤其严重，并且已经存在债务和拖欠的严重问题，这使得其成为推广这一新解决方案的突出候选者，以加速公用事业和美国消费者的利益。

Through the deployment of a unique consumer engagement solution for targeted behavioural intervention of both energy and water consumption in households, the project aims to address the challenges of increased consumption and utility affordability/fuel poverty which have been compounded by Covid-19 virus and the associated measures to reduce transmission by keeping households in isolation. It has also been designed to help Utility companies to better support their customers (especially vulnerable groups) through targeted measures to better influence sustainable consumption behaviour. The approach is fully user driven, building on Advizzo's existing predictive and consumer analytics solution for residential water saving, consumer delinquency (debt support), low income support and pipe blockages, now used by a number of UK utilities and Middle-East. The project would seek to extend coverage to energy consumption and tailored to the COVID-crisis with the potential to achieve up to 15% saving/household in water consumption and up to 12% energy, and providing new insight into consumption behaviour in crisis situations to support future planning.In term of market packaging, development and deployment, Advizzo will seek to build on that opportunity and to create a dedicated line of product name “Lite COVID19 Edition”. These new line of products are aimed to provide a faster, quicker and cheaper initial customer engagement platform deployment to support Utilities facing emergency in some of their area. These packages also aim at providing an early opportunity for Utility Consumers to save water and energy on their bill specifically during lockdown period with an opportunity to leverage a water and energy nexus saving where possible. Given the up and down of the epidemic, this package will help us to accelerate our go to market in the UK, providing an easy an opportunity for Utilities to launch quickly a social and supportive project for consumers.We are also designing this package as an export product by targeting the solution to the US market in particular, through dissemination and marketing activities. The US has been particularly badly hit by COVID-19 and already has large problems with debt and delinquency making it a stand-out candidate for disseminating this new solution for accelerated benefits for the Utilities and the American consumers.