Driving Behavioural Change in Energy and Water consumption to overcome households’ financial difficulties derived from COVID-19

通过部署独特的消费者参与解决方案，对家庭的能源和水消费进行有针对性的行为干预，该项目旨在应对因新冠肺炎病毒和相关措施使家庭与世隔绝以减少传播而导致的消费和公用事业负担能力增加/燃料贫困所带来的挑战。它还旨在帮助公用事业公司通过有针对性的措施更好地支持其客户(特别是弱势群体)，以更好地影响可持续消费行为。该方法完全由用户驱动，建立在Advizzo针对住宅节水、消费者拖欠(债务支持)、低收入支持和管道堵塞的现有预测和消费者分析解决方案的基础上，目前许多英国公用事业公司和中东地区都在使用这些解决方案。该项目将寻求将覆盖范围扩大到能源消耗，并针对COVID危机量身定做，潜在地实现每个家庭高达15%的用水节约和高达12%的能源消耗，并为危机情况下的消费行为提供新的见解，以支持未来的规划。在市场包装、开发和部署方面，Advizzo将寻求利用这一机会，并创建专用产品线“Lite COVID19 Edition”。这些新的产品系列旨在提供更快、更快、更便宜的初始客户参与平台部署，以支持其所在地区面临紧急情况的公用事业公司。这些套餐还旨在为公用事业公司的消费者提供早期机会，在他们的账单上节省水和能源，特别是在封锁期间，并有机会在可能的情况下利用水和能源的节约。考虑到疫情的起伏，这个套餐将帮助我们加速进入英国市场，为公用事业公司提供一个轻松的机会，为消费者迅速推出一个社交和支持项目。我们还通过传播和营销活动，将这个套餐设计为一种出口产品，特别是针对美国市场的解决方案。新冠肺炎对美国的打击尤为严重，而且美国已经在债务和拖欠债务方面存在严重问题，这使美国成为宣传这一新解决方案、以加速让公用事业公司和美国消费者受益的一个突出候选国。

Through the deployment of a unique consumer engagement solution for targeted behavioural intervention of both energy and water consumption in households, the project aims to address the challenges of increased consumption and utility affordability/fuel poverty which have been compounded by Covid-19 virus and the associated measures to reduce transmission by keeping households in isolation. It has also been designed to help Utility companies to better support their customers (especially vulnerable groups) through targeted measures to better influence sustainable consumption behaviour. The approach is fully user driven, building on Advizzo's existing predictive and consumer analytics solution for residential water saving, consumer delinquency (debt support), low income support and pipe blockages, now used by a number of UK utilities and Middle-East. The project would seek to extend coverage to energy consumption and tailored to the COVID-crisis with the potential to achieve up to 15% saving/household in water consumption and up to 12% energy, and providing new insight into consumption behaviour in crisis situations to support future planning.In term of market packaging, development and deployment, Advizzo will seek to build on that opportunity and to create a dedicated line of product name “Lite COVID19 Edition”. These new line of products are aimed to provide a faster, quicker and cheaper initial customer engagement platform deployment to support Utilities facing emergency in some of their area. These packages also aim at providing an early opportunity for Utility Consumers to save water and energy on their bill specifically during lockdown period with an opportunity to leverage a water and energy nexus saving where possible. Given the up and down of the epidemic, this package will help us to accelerate our go to market in the UK, providing an easy an opportunity for Utilities to launch quickly a social and supportive project for consumers.We are also designing this package as an export product by targeting the solution to the US market in particular, through dissemination and marketing activities. The US has been particularly badly hit by COVID-19 and already has large problems with debt and delinquency making it a stand-out candidate for disseminating this new solution for accelerated benefits for the Utilities and the American consumers.