Automating Account Closure for the Bereaved

自动关闭失去亲人的账户

• 批准号: 63723
• 金额: $ 5.94万
• 依托单位: KIND CALL LTD
• 依托单位国家: 英国
• 项目类别: Feasibility Studies
• 财政年份: 2020
• 资助国家: 英国
• 起止时间: 2020 至 无数据
• 项目状态: 已结题
• 来源: https://gtr.ukri.org/projects?ref=63723
• 关键词: Automating; Account; Closure; Bereaved

**Kind Call: Automating end of-life** **admin.**Covid-19 means that hundreds of families each day are facing bereavement. With their tragic loss comes the arduous task of closing or updating the 10-15 accounts (utilities, TV, mobile, broadband, entertainment, subscriptions etc) that the deceased will have held.The role is left to bereaved families, or an appointed Executor, who will need to seperately call, write or email each company, then wait for up to 10 business days for a reply. Accounts can take weeks to close down. It is consequently a stressful and time consuming task for many, and is considered an unwelcome distraction from the things that really matter.Since service providers need the same key data points to close or update the deceased accounts, **we want to automate this process.** Our service allows users to contact multiple companies, in one go, in under 10 minutes. This works in a similar way to the Government's "Tell Us Once" service, but is for private sector suppliers (utilities, TV, mobile, broadband, entertainment subscriptions etc). Longer term, our ambition is to integrate with Tell Us Once, so that the public have **one, free, service, which they can turn to for support.**

** 亲切的电话：自动结束生命周期 * 管理员。**新冠肺炎意味着每天有数百个家庭面临丧亲之痛。随着他们的悲惨损失来关闭或更新10-15帐户的艰巨任务（公用事业，电视，移动的，宽带，娱乐，订阅等），死者将举行.这个角色是留给失去亲人的家庭，或指定的执行人，谁将需要分别致电，写信或电子邮件每个公司，然后等待长达10个工作日的答复.关闭账户可能需要数周时间。因此，对许多人来说，这是一项紧张而耗时的任务，并且被认为是对真正重要的事情的不受欢迎的分心。由于服务提供商需要相同的关键数据点来关闭或更新已故帐户，** 我们希望自动化此过程。**我们的服务允许用户在10分钟内一次性联系多家公司。这与政府的“告诉我们一次”服务类似，但适用于私营部门供应商（公用事业、电视、移动的、宽带、娱乐订阅等）。从长远来看，我们的目标是与Tell Us Once整合，这样公众就有了一个免费的服务，他们可以寻求支持。