Illuminate Proactive Inference Engine (I-PIE)

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Physically dispersed organisations often adopt multi-channel, digital communication (MCDC)strategies e.g. email, social networking, skype – because workers and customers cannot meetface to face regularly.However, contextual signals, observed during face to face (facial expression, physicalgestures, tone of voice) are generally absent when a focus on MCDC occurs. This problemrisks sub-optimal communication and the dilution of B2B and B2C service relationships e.g.manager/subordinate. Ultimately, damaged service relationships may arise through neglect orinability to observe critical signals prior to a major incident. Productivity, morale andcustomer satisfaction are likely casualties. For instance, a manager using email cannot observephysical behaviour changes signifying an impending sickness or disciplinary-related event –and is powerless to pro-actively prevent it.No software product exists to address this problem.We Believe IT will prototype innovative, cloud-based software that provides intelligentfeedback, vastly improving the efficacy of MCDC. The Illuminate Proactive Inference Engine(I-PIE) is a completely new software process without precedent. It will:1. Combine company-specific MCDC sources into a single, holistic and interrelatedinformation summary (The Combiner)2. Deliver an automated software agent, running bespoke algorithms to scour The Combinerover long periods - probing for relationships between MCDC sources and pinpointing clues onnoteworthy shifts in emotional language or communication patterns (Rover)3. Analyse inferences from Rover, diagnosing the 'health' of a service relationship - proactivelygiving feedback if a deterioration or improvement is observed (Extractor).I-PIE has industry wide and global application potential – anywhere that customer/supplierrelationships are valued and require high levels of care. In UK, I-PIE would benefit sectorssuch as Health, HR, Customer Services or account management of any kind.