Illuminate Proactive Inference Engine (I-PIE)

Illuminate 主动推理引擎 (I-PIE)

• 批准号: 700272
• 金额: --
• 依托单位: WE BELIEVE IT LIMITED
• 依托单位国家: 英国
• 项目类别: GRD Proof of Market
• 财政年份: 2014
• 资助国家: 英国
• 起止时间: 2014 至 无数据
• 项目状态: 已结题
• 来源: https://gtr.ukri.org/projects?ref=700272
• 关键词: Illuminate; Proactive; Inference; Engine; PIE

Physically dispersed organisations often adopt multi-channel, digital communication (MCDC)strategies e.g. email, social networking, skype – because workers and customers cannot meetface to face regularly.However, contextual signals, observed during face to face (facial expression, physicalgestures, tone of voice) are generally absent when a focus on MCDC occurs. This problemrisks sub-optimal communication and the dilution of B2B and B2C service relationships e.g.manager/subordinate. Ultimately, damaged service relationships may arise through neglect orinability to observe critical signals prior to a major incident. Productivity, morale andcustomer satisfaction are likely casualties. For instance, a manager using email cannot observephysical behaviour changes signifying an impending sickness or disciplinary-related event –and is powerless to pro-actively prevent it.No software product exists to address this problem.We Believe IT will prototype innovative, cloud-based software that provides intelligentfeedback, vastly improving the efficacy of MCDC. The Illuminate Proactive Inference Engine(I-PIE) is a completely new software process without precedent. It will:1. Combine company-specific MCDC sources into a single, holistic and interrelatedinformation summary (The Combiner)2. Deliver an automated software agent, running bespoke algorithms to scour The Combinerover long periods - probing for relationships between MCDC sources and pinpointing clues onnoteworthy shifts in emotional language or communication patterns (Rover)3. Analyse inferences from Rover, diagnosing the 'health' of a service relationship - proactivelygiving feedback if a deterioration or improvement is observed (Extractor).I-PIE has industry wide and global application potential – anywhere that customer/supplierrelationships are valued and require high levels of care. In UK, I-PIE would benefit sectorssuch as Health, HR, Customer Services or account management of any kind.

物理上分散的组织通常采用多渠道数字通信（MCDC）策略，例如电子邮件、社交网络、skype——因为员工和客户不能定期面对面。然而，面对面时观察到的上下文信号（面部表情、身体手势、语调）通常在关注MCDC时不存在。这个问题可能会导致沟通不佳和B2B和B2C服务关系的稀释，例如经理/下属。最终，由于忽视或无法在重大事件发生前观察到关键信号，可能会导致服务关系受损。生产力、士气和客户满意度可能会受到影响。例如，使用电子邮件的经理无法观察到表明即将生病或与纪律有关的事件的身体行为变化，并且无力主动预防它。没有软件产品能够解决这个问题。我们相信，IT部门将开发出创新的、基于云的软件原型，提供智能反馈，极大地提高MCDC的效率。照亮主动推理引擎（I-PIE）是一个全新的软件过程，没有先例。它将:1。将公司特定的MCDC来源组合成一个单一的、整体的和相互关联的信息摘要（组合者）提供一个自动化的软件代理，运行定制的算法，在很长一段时间内搜索“组合者”——探测MCDC来源之间的关系，并在情感语言或沟通模式的显著变化中找到线索（罗孚）。分析来自Rover的推论，诊断服务关系的“健康状况”——如果观察到恶化或改善，主动给出反馈（提取器）。I-PIE具有广泛的行业和全球应用潜力-任何重视客户/供应商关系并需要高度关注的地方。在英国，I-PIE将有利于卫生、人力资源、客户服务或任何类型的账户管理等部门。