Low friction integrated same day and tracked delivery of prescription medication to support vulnerable groups during the pandemic

低摩擦整合当天并跟踪处方药的交付，以在大流行期间支持弱势群体

• 批准号: 79029
• 金额: $ 22.24万
• 依托单位: HEALTHERA LTD
• 依托单位国家: 英国
• 项目类别: Collaborative R&D
• 财政年份: 2020
• 资助国家: 英国
• 起止时间: 2020 至 无数据
• 项目状态: 已结题
• 来源: https://gtr.ukri.org/projects?ref=79029
• 关键词: Low; friction; integrated; same; day

Each year 1.3 billion UK prescription items are dispensed, of which only 26 million are acquired online. This means that 1,274,000,000 orders are still obtained in person, involving visits to the GP and multiple visits to the pharmacy, all these entities work on their own with little communication.At Healthera we believe getting and taking your medication should be simple and hassle free. That is why we have built an App to modernise the experience, providing software to connect the fragmented system and deliver a reliable online prescription solution. Our existing, NHS-Accredited, App allows patients to order medicine and connect with a pharmacy local to them at the touch of a button. When the medicine is ready they can choose to pick up from the pharmacy or, where the pharmacy offers delivery, choose the delivery option. This reduces pharmacy visits and has shown itself to be particularly welcome during the COVID-19 pandemic. The pandemic has highlighted how many in our society are vulnerable and reliant on uninterrupted access to their pharmacists and medication. By contacting some of the 1,000 pharmacies that already use our existing NHS-Accredited App we have identified a gap in the market, we aim to fill this gap with a same-day on-demand tracked delivery service for prescription drugs available to all pharmacies that use our App.Some pharmacies already offer a delivery service, but not all pharmacies have the staff or money required for this. For those that do the way deliveries are processed and undertaken is anything but clear and consistent. The patient often has to call a pharmacy to check if delivery is actually available to them as there often aren't clear guidelines on:1. Who is eligible for free delivery as each pharmacy sets their own rules, often discriminating by the patient's condition or the number of items ordered.2. How much they charge for delivery.3. When the delivery would arrive.4. Any means of communicating with the delivery team.We know that patients are increasingly looking for a fast, reliable and convenient way to obtain their prescriptions, especially in recent times given the travel disruption caused by the pandemic.Through completion of this research project, we aim to:o Offer every patient a fast and reliable local delivery option by offering all the pharmacies on our platform the opportunity to deliver prescriptions through a third-party delivery fleet local to them.* Our initial pilot test will focus on offering local delivery in London, where lots of people live and traffic restrictions mean pharmacies offering delivery are few and far between.o Reduce the overall prescription ordering time from 14 days to a same day service and improve the medication experience for 30 million patients in the UK.A delivery option extends and improves the capabilities of the partner pharmacies with which we already do business, in essence we will be to the local pharmacy market what Deliveroo is to the takeaway food business.

英国每年有13亿种处方药被分发出去，其中只有2600万种是在网上获得的。这意味着12.74亿份订单仍然是亲自获得的，包括拜访全科医生和多次访问药房，所有这些实体都是自己工作，几乎没有沟通。在Healthera，我们相信获得和服用药物应该是简单和无麻烦的。这就是为什么我们开发了一个应用程序来实现现代化的体验，提供软件来连接分散的系统，并提供可靠的在线处方解决方案。我们现有的nhs认证应用程序允许患者点药，并通过触摸按钮与当地药房联系。当药品准备好时，他们可以选择从药房取药，或者在药房提供送货服务的地方，选择送货服务。这减少了去药房的次数，在COVID-19大流行期间尤其受欢迎。这场大流行凸显了我们社会中有多少人是脆弱的，他们依赖于不间断地获得药剂师和药物。通过联系已经使用我们现有的nhs认证应用程序的1000家药店中的一些，我们发现了市场上的空白，我们的目标是通过向所有使用我们应用程序的药店提供处方药的当日按需跟踪递送服务来填补这一空白。一些药店已经提供了递送服务，但并非所有药店都有所需的人员或资金。对于那些这样做的人来说，处理和承担交付的方式一点也不清晰和一致。患者通常不得不打电话给药房检查是否真的可以给他们分娩，因为通常没有明确的指导方针：1。谁有资格获得免费送货，因为每个药房都有自己的规则，通常根据病人的病情或订购的物品数量进行区分。送货费是多少？货什么时候到？任何与交付团队沟通的方式。我们知道，患者越来越多地寻求一种快速、可靠和方便的方式来获得处方，特别是在最近，鉴于大流行造成的旅行中断。通过完成这项研究项目，我们的目标是：o通过我们平台上的所有药房，为每位患者提供快速可靠的本地配送选择，让他们有机会通过当地的第三方配送车队提供处方。*我们最初的试点测试将集中在伦敦提供本地送货服务，那里人口众多，交通限制意味着提供送货服务的药店很少。o将整个处方订购时间从14天减少到当天服务，并改善英国3000万患者的用药体验。外卖服务扩展并提高了与我们有业务往来的合作药店的能力，从本质上讲，我们对当地药店市场的作用就像Deliveroo对外卖食品业务的作用一样。