Low friction integrated same day and tracked delivery of prescription medication to support vulnerable groups during the pandemic

英国每年分发13亿份处方药，其中只有2600万份是在网上购买的。这意味着仍有12.74亿份订单是亲自获得的，包括去看全科医生和多次去药房，所有这些实体都是独立工作的，几乎没有沟通。在Healthera，我们相信获得和服用药物应该是简单和没有麻烦的。这就是为什么我们构建了一款App来实现体验的现代化，提供软件来连接支离破碎的系统，并提供可靠的在线处方解决方案。我们现有的NHS认证的App允许患者只需按一下按钮就可以订购药物并与当地的药店联系。当药物准备好后，他们可以选择从药房取药，或者在药房提供送货服务的情况下，选择送货选项。这减少了去药店的次数，并在新冠肺炎大流行期间显示出特别受欢迎。这场大流行突显了我们社会中的许多人是多么脆弱，并依赖于不间断地接触他们的药剂师和药物。通过联系已经使用我们现有的NHS认证应用程序的1000家药店中的一些药店，我们发现了市场上的一个缺口，我们的目标是通过为所有使用我们的应用程序的药店提供处方药的当天按需跟踪送货服务来填补这一缺口。一些药店已经提供送货服务，但并不是所有的药店都有所需的工作人员或资金。对于那些这样做的人来说，交付的处理和承担的方式一点也不明确和一致。患者经常不得不打电话给药房，检查他们是否真的可以送货，因为通常没有明确的指导方针：1.谁有资格享受免费送货，因为每家药店都制定了自己的规则，通常根据患者的病情或订购的物品数量进行区分。他们的送货费是多少？快递什么时候到。任何与送货团队沟通的方式。我们知道，患者越来越多地寻找一种快速、可靠和方便的方式来获得处方，特别是在最近，考虑到大骚乱造成的旅行中断。通过完成这项研究项目，我们的目标是：o通过向我们平台上的所有药店提供机会，通过他们当地的第三方送货车队，为每位患者提供快速可靠的本地送货选择。*我们的初步试点测试将专注于在伦敦提供当地送货服务。在很多人居住的地方，交通限制意味着提供送货服务的药店很少。为了将处方订购时间从14天减少到当天服务，并改善英国3000万患者的用药体验。送货选项扩展并提高了我们已经有业务的合作药店的能力，本质上，我们对于当地药房市场就像Deliveroo对于外卖食品业务一样。

Each year 1.3 billion UK prescription items are dispensed, of which only 26 million are acquired online. This means that 1,274,000,000 orders are still obtained in person, involving visits to the GP and multiple visits to the pharmacy, all these entities work on their own with little communication.At Healthera we believe getting and taking your medication should be simple and hassle free. That is why we have built an App to modernise the experience, providing software to connect the fragmented system and deliver a reliable online prescription solution. Our existing, NHS-Accredited, App allows patients to order medicine and connect with a pharmacy local to them at the touch of a button. When the medicine is ready they can choose to pick up from the pharmacy or, where the pharmacy offers delivery, choose the delivery option. This reduces pharmacy visits and has shown itself to be particularly welcome during the COVID-19 pandemic. The pandemic has highlighted how many in our society are vulnerable and reliant on uninterrupted access to their pharmacists and medication. By contacting some of the 1,000 pharmacies that already use our existing NHS-Accredited App we have identified a gap in the market, we aim to fill this gap with a same-day on-demand tracked delivery service for prescription drugs available to all pharmacies that use our App.Some pharmacies already offer a delivery service, but not all pharmacies have the staff or money required for this. For those that do the way deliveries are processed and undertaken is anything but clear and consistent. The patient often has to call a pharmacy to check if delivery is actually available to them as there often aren't clear guidelines on:1. Who is eligible for free delivery as each pharmacy sets their own rules, often discriminating by the patient's condition or the number of items ordered.2. How much they charge for delivery.3. When the delivery would arrive.4. Any means of communicating with the delivery team.We know that patients are increasingly looking for a fast, reliable and convenient way to obtain their prescriptions, especially in recent times given the travel disruption caused by the pandemic.Through completion of this research project, we aim to:o Offer every patient a fast and reliable local delivery option by offering all the pharmacies on our platform the opportunity to deliver prescriptions through a third-party delivery fleet local to them.* Our initial pilot test will focus on offering local delivery in London, where lots of people live and traffic restrictions mean pharmacies offering delivery are few and far between.o Reduce the overall prescription ordering time from 14 days to a same day service and improve the medication experience for 30 million patients in the UK.A delivery option extends and improves the capabilities of the partner pharmacies with which we already do business, in essence we will be to the local pharmacy market what Deliveroo is to the takeaway food business.