Phone Contact Application for Patients on Smartphones

新冠肺炎已经导致全科医生向患者拨打的电话分诊电话翻了一番，取代了面对面的预约，这一趋势将继续下去。X-On是全科医生云电话的领先提供商，其产品可以提高患者和在诊所或在家工作的全科医生之间的沟通效率。Surgery Connect和GP@Home与EMIS Web和SystmOne临床系统紧密结合，该项目将开发、试验一款智能手机软电话应用程序，并将其推向市场，该应用程序将取代向全科越来越多的患者拨打传统电话，并为NHS节省大量成本。该应用程序将插入现有的患者应用程序，以扩展患者访问权限，包括实践发起和患者发起。与各种临床系统的紧密集成、高度集成的安全性、全方位的方法以及对PSTN的后备使其成为一项独特的开发，具有快速进入市场和立即收回成本的途径。这项创新是对英国国民健康保险制度数字战略的补充，该战略加快了对新冠肺炎的回应，同时通过保留传统的通信渠道将数字排斥降至最低。

Covid-19 has resulted in a doubling of telephone triage calls made from GPs to patients, replacing face to face appointments and the trend is set to continue.X-on is a leading provider of cloud telephony in General Practice with products that increase efficiency of communication between patients and GPs working in the practice or from home. Surgery Connect and GP@Home integrate closely with EMIS Web and SystmOne clinical systems.The project will develop, pilot and take to market a smartphone softphone app that will replace traditional telephone calls to a growing proportion of patients across all of General Practice and provide a substantial cost saving to the NHS. The app will plug into existing patient apps to extend patient access, both practice originating and patient originating.Close integration with a variety of clinical systems, a high level of integrated security, an omnichannel approach and fallback to the PSTN make this a unique development with a rapid route to market and immediate payback. The innovation complements the Digital Strategy of the NHS, accelerated in response to Covid-19 whilst minimising digital exclusion by retaining traditional communication channels.