Open standard for call routing, caller ID and call centre offloading

呼叫路由、呼叫者 ID 和呼叫中心卸载的开放标准

• 批准号: 81165
• 金额: $ 21.76万
• 依托单位: NUM TECHNOLOGY LTD
• 依托单位国家: 英国
• 项目类别: Collaborative R&D
• 财政年份: 2020
• 资助国家: 英国
• 起止时间: 2020 至 无数据
• 项目状态: 已结题
• 来源: https://gtr.ukri.org/projects?ref=81165
• 关键词: Open; standard; call; routing; caller

The R&D in this project will develop a telecommunications standard that will enable:* More flexible call routing systems, giving organisations more flexibility to route calls through VOIP for homeworkers* Global caller name ID -- showing the name of the caller, not just the number* Calls to call centres can be offloaded to online resources (e.g. websites, videos, AI assistants) -- assisting callers and answering their questions quickly and more efficiently.The standard will create an online presence for every telephone number, enabling for the first time the storage and retrieval of public, structured, machine readable data about any telephone number worldwide. This will make it possible for callers to navigate call centres using on-screen options and easier for organisations to provide answers to caller questions without connecting them to a call centre operative.

该项目的研发将开发一种电信标准，该标准将实现：*更灵活的呼叫路由系统，使组织能够更灵活地通过家庭工作者的VOIP路由呼叫*全球呼叫者名称ID -显示呼叫者的姓名，而不仅仅是号码*呼叫中心可以卸载到在线资源（例如网站，视频，人工智能助手）-帮助呼叫者并快速有效地回答他们的问题。该标准将为每个电话号码创建一个在线存在，首次使存储和检索有关全球任何电话号码的公共、结构化、机器可读数据成为可能。这将使呼叫者能够使用屏幕选项导航呼叫中心，并使组织更容易在不将呼叫者连接到呼叫中心工作人员的情况下提供呼叫者问题的答案。