Virtual/Augmented Training, Troubleshooting and Support for Commercial Applications

我们建议创建一个基于我们的IP的工业产品培训和支持平台，该平台用于使用混合现实（MR）的屡获殊荣的定制开发，以识别和呈现低语言多语言的可视化培训材料，用于产品或直接在真实或虚拟环境中的墙壁/地板上。迄今为止，已经为少数客户创建了该框架的自定义实现，用于试点数据捕获，这些客户已经超越了增加客户对产品使用和维护的了解、缩短问题解决的响应时间、通过减少技术人员的旅行距离、提高产品可用性和增加安全知识来降低碳使用的目标。这些自定义实现是定制的、复杂的和昂贵的，但在它们的结构和交付中有共同的线程。该项目的目标是从以前的定制工作中获取经验和知识产权，并创建一个新颖的平台，该平台将为工业和B2B市场的产品供应商提供更简单，快速和有效的MR培训。该平台将整合我们独特的产品识别地图，并允许在用户拥有的设备上提供广泛的支持，以提供3D可视化培训模块、自动培训记录、自助故障排除和集中在线支持。我们将包括我们的原型开发远程监督和培训期间与员工互动，并允许语音通信和模块动画控制。例如，当模块作为一对或一对多事件交付时，消防安全官员和学员远程讨论和交互。这一新颖的提议得到了大量研究和开发、现场试验、客户驱动的数据记录和分析以及良好的市场知识的支持。主要目标是为工业企业提供一个可访问的、基于模块的平台，以便能够利用混合现实培训的好处，提高运营效率，减少培训和支持运营中的碳足迹。

We are proposing the creation of an industrial product training and support platform based our IP used for an award winning custom development using Mixed Reality (MR) to identify and present low language multi-lingual, visualised training material on product or direct to wall/floor in real or virtual environments.To date, custom implementations of the framework have been created for a small number of clients for pilot data capture which have surpassed targets for increasing customer knowledge of product use and maintenance, reduced response time for issue resolution, lowered carbon use through reduced travel distances for technicians and increased product availability and increased safety knowledge.These custom implementations are tailored, intricate and costly but have common threads in their structure and delivery. The objective of the project is to take the experience and IP from previous custom work and create a novel platform which will allow simpler, quick and effective MR based training to product suppliers to industrial and B2B markets.The platform will incorporate our unique product recognition maps and allow for a wide support on user owned devices for the delivery of 3D visualised training modules, automated training records, self-help troubleshooting and centralised online support. We will include our prototype development for remotely overseeing and interacting with staff during training and allows voice communication and module animation control. For example, a fire safety officer and discuss and interact with a trainee remotely as modules are being delivered as a one-to- or one-to-many event.This novel proposal is backed by substantial research and development, live trials, client driven data recording and analysis and good market knowledge. The primary goal is to provide an accessible, module based platform for industrial businesses to be able to exploit the benefits of Mixed Reality training, increased efficiency of operations and reduced carbon footprint in their training and support operations.