Motivational interviewing for contact tracing: developing co-produced training to improve practice

这项研究将为接触者开发培训，旨在帮助他们改善与公众的沟通，对他们所做的工作更有信心，并提高他们的幸福感和工作满意度。这将包括培训他们使用一种名为动机访谈(MI)的沟通方法，这将帮助公众确定他们自己遵守与自我隔离有关的跟踪和追踪指导的原因，并提供他们最近接触过的人的信息。在第一阶段，研究小组将与一个地方当局的接触者追踪者合作，以更多地了解他们的角色，以及他们希望从MI培训中获得什么。这将使项目小组和接触追踪者能够共同努力制定一套培训方案。在第二阶段，将邀请地方当局或私营机构雇用的接触者追踪者参加四个为期一天的在线培训日中的一个。培训方案将通过在线门户网站免费提供给追踪者。参与者将被要求通过Eventbrite注册参加四个课程中的一个。每次培训的参与者不超过25人，以改善培训体验。每次培训结束后，所有参与者都将完成一份在线调查。这将用于发展和改进今后各届会议的培训。一些自愿参加合同跟踪的人将被要求参加一次简短的电话采访，以了解培训对他们的实践有多大帮助。他们的反馈将被分析，并将用来制定最终的培训方案，这可能意味着未来可能会培训更多的接触追踪者。

The research would develop training for contact tracers, to aim to help them to improve their communication with members of the public, feel more confident in the job they do and improve their wellbeing and job satisfaction. This would involve training them in a communication approach called motivational interviewing (MI) which would help members of the public identify their own reasons for complying with track and trace guidance relating to self-isolation and providing information about people whom they have recently been in contact with. In phase 1, the research team would work with contact tracers in one local authority to find out more about their role, and what they would like from the MI training. This would enable the project team and contact tracers to work together on the development of a training package. In phase 2, contact tracers from local authorities or employed through private agencies would be invited to attend one of four one-day online training days. The training programme will be offered free to contact tracers via online portals. Participants will be asked to sign up via Eventbrite for one of four sessions. It is intended to have no more than 25 participants at each training session to improve the training experience. After each training session, all attendees will complete an online survey. This will be used to develop and improve the training for future sessions. Some contract tracers who volunteer will be asked to take part in a short telephone interview to find out to what extent the training has helped their practice. Their feedback will be analysed and this will used to develop a final training package, which could mean that more contact tracers could be trained in the future.