How can the UX of Accessible Services be accurately measured and used to improve the overall experience of using accessible devices?

如何准确测量和使用无障碍服务的用户体验来改善使用无障碍设备的整体体验？

• 批准号: 2505043
• 金额: --
• 依托单位: University of Dundee
• 依托单位国家: 英国
• 项目类别: Studentship
• 财政年份: 2019
• 资助国家: 英国
• 起止时间: 2019 至 无数据
• 项目状态: 已结题
• 来源: https://gtr.ukri.org/projects?ref=studentship-2505043
• 关键词: How; UX; Accessible; Services; accurately

Digital platforms are used to provide information and services for all members of society. With a reliance on technology comes an increase in the demand for services that are accessible by all. However, accessibility is stereotypically viewed as a bolt-on service and as such a binary approach is taken to creating accessible solutions; services are either accessible or not. It is difficult to identify products that achieve accessibility with the added benefit of being more usable. Accessible services should not be created to be 'good enough' but should make the overall experience of participating in a digital experience seem pleasant to the end user.We have previously examined UX within accessibility in the development of a framework that focuses on media subtitles and subsequently used this to develop accessible and usable methods of displaying subtitled content on different devices. However, it is unclear what factors should be used to understand the UX of accessible products in general and the importance that these factors have to end users. In this PhD, we aim to answer the following:How can the UX of Accessible Services be accurately measured and usedto improve the overall experience of using accessible devices?

数字平台用于为所有社会成员提供信息和服务。随着对技术的依赖，对所有人都能获得的服务的需求也在增加。然而，无障碍被陈规定型地视为一种附加服务，因此采取了二元办法来创建无障碍解决方案;服务要么是无障碍的，要么不是。很难确定哪些产品实现了可访问性，并具有更好用的额外好处。可扩展的服务不应该被创建为“足够好”，而应该使参与数字体验的整体体验对最终用户来说似乎是愉快的。我们之前在开发一个专注于媒体字幕的框架时研究了可访问性中的用户体验，随后使用该框架开发了在不同设备上显示字幕内容的可访问和可用方法。然而，目前还不清楚应该使用哪些因素来理解无障碍产品的用户体验，以及这些因素对最终用户的重要性。在这篇博士论文中，我们的目标是回答以下问题：如何准确地测量和使用可访问服务的用户体验，以改善使用无障碍设备的整体体验？