Improving industrial UX measures and methods

改进工业用户体验措施和方法

• 批准号: 575332-2022
• 负责人: Léger, PierreMajoriquePM
• 金额: $ 34.08万
• 依托单位: HEC Montréal
• 依托单位国家: 加拿大
• 项目类别: Alliance Grants
• 财政年份: 2022
• 资助国家: 加拿大
• 起止时间: 2022-01-01 至 2023-12-31
• 项目状态: 已结题
• 来源: https://www.nserc-crsng.gc.ca/ase-oro/Details-Detailles_eng.asp?id=765930
• 关键词: Improving; industrial; UX; measures; methods

This research project aims to develop and validate guidelines for industrial user experience (UX) professionals which specify measurement tools and analytical methods to 1) minimize intrusivity, 2) maximize insight, and 3) minimize time-to-insight during UX testing in both controlled and uncontrolled environments. To accomplish this project aim, our research team and the partner organizations Deloitte, Desjardins, D-Box, ServiceNow, Sobeys, Blue Yonder, AllôProf, Videotron will conduct a series of studies with various types of users (i.e., citizens, employees, consumers) using various technological interfaces in different contexts of use. Critically, we will employ a battery of different intrusive and non-intrusive neuropsychophysiological measurement tools, taking into consideration the latest measurement technologies and analytical techniques. Then, through a systematic experimental and analytical approach targeting various individual UX constructs, we will produce a validated set of guidelines which satisfy our three key project aims and which can be generalized to various use cases and environments. UX testing has become a staple R&D practice for industries throughout the Canadian economy due to the positive impact it can have for all stakeholders, from employees and suppliers to customers and citizens. Correspondingly, this research should confer a strong benefit, both economically and socially, to Canada and beyond.In particular, these guidelines will take into consideration the latest in non-invasive measurement technologies and analytical techniques, thus helping ensure that the guidelines represent the cutting edge in UX testing methodology.. Aligning their development goals with these guidelines should then help industries maximize the effectiveness of their UX research activities.

该研究项目旨在为工业用户体验（UX）专业人员开发和验证指南，这些指南指定了测量工具和分析方法，以1)最大限度地减少入侵，2)最大限度地提高洞察力，以及3)在受控和非受控环境中UX测试期间最大限度地减少洞察时间。为了实现这个项目的目标，我们的研究团队和合作伙伴组织德勤，Desjardins, D-Box, ServiceNow, Sobeys, Blue Yonder, AllôProf， Videotron将对不同类型的用户（即公民，员工，消费者）在不同的使用环境中使用各种技术界面进行一系列研究。关键的是，我们将采用一系列不同的侵入性和非侵入性神经心理生理测量工具，并考虑到最新的测量技术和分析技术。然后，通过针对不同用户体验结构的系统实验和分析方法，我们将产生一套经过验证的指导方针，这些指导方针满足我们的三个关键项目目标，并且可以推广到各种用例和环境中。用户体验测试已经成为整个加拿大经济行业的主要研发实践，因为它可以对所有利益相关者产生积极影响，从员工和供应商到客户和公民。相应地，这项研究应该在经济和社会上给加拿大和其他国家带来巨大的利益。特别是，这些指南将考虑到最新的非侵入性测量技术和分析技术，从而有助于确保指南代表用户体验测试方法的前沿。将他们的开发目标与这些指导方针保持一致，可以帮助行业最大限度地提高用户体验研究活动的效率。