From digital exclusion to digital inclusion: A research study exploring the processes and impacts which make a difference for marginalized household

从数字排斥到数字包容：一项研究探索对边缘化家庭产生影响的过程和影响

• 批准号: 2886717
• 金额: --
• 依托单位: University of Edinburgh
• 依托单位国家: 英国
• 项目类别: Studentship
• 财政年份: 2023
• 资助国家: 英国
• 起止时间: 2023 至 无数据
• 项目状态: 未结题
• 来源: https://gtr.ukri.org/projects?ref=studentship-2886717
• 关键词: digital; exclusion; inclusion; research; study

Research BackgroundDigital exclusion is rooted in both the material lack of digital technology and a reliable internet connection and social deficits (education, skills, and confidence) (Helsper 2017), and contributes to higher costs of living, increased likelihood of poverty, reduced opportunities for employment, education and training, and social isolation (Allman 2022; Good Things Foundation 2022). The total number of people in Scotland suffering from digital exclusion is unknown, but the Scottish Household Survey (2019) suggests 35% of low-income households in Scotland lack internet access (McKay 2021). Reducing this major source of inequality has,therefore, been identified as a key way to make Scotland a more just and equitability society (Scottish Government 2021). Despite efforts intensified during the pandemic, to reduce digital exclusion, the negative impacts of digital exclusion have in fact increased since the pandemic (Audit Scotland 2021) and may further deteriorate with the cost-of-living crisis. The evidence suggests that the most successful approaches to tackling digital exclusion will work acrossthree key areas: access to digital devices and technology; affordable and reliable connections (WiFi or data); and skills and confidence (Good Things Foundation 2021). However, how the process of moving from digital exclusion to digital inclusion works in practice is far less clear (Fang et al. 2019). The current study seeks to address this gap in knowledge and understanding.Research Aim and ObjectiveThis study aims to identify the types of informal and formal support that people from a range of minoritized backgrounds find most useful in their journey from an experience of digital exclusion to an experience of digital inclusion. The findings of the study will inform the development of a digital inclusion support model for organisations, such as People Know How, and the thesis and its outputs will contribute to the wider and growing field of digital inclusion. Proposed Research Method and ApproachThe research methods will include the use of in-depth household case studies, ethnography in the local area with digital inclusion services, and participatory mapping. To achieve the research aim and objective, an Ethnographic Action Research (EAR) (Tacchi etal., 2003) strategical and methodological standpoint was also proposed for this research. The EAR was developed through collaboration between the UK Government's Department for International Development and programs of UNESCO's information and communication sector in South Asia to investigate the role that ICT and digital inclusion can play in poverty 2eradication (Tacchi et al., 2003). Here, using the EAR approach for the project aligns with its research methods that include ethnography, participatory mapping, etc., and will help to reach the project's aim to identify the types of informal and formal support that people from minoritized backgrounds find more useful in their journey from digital exclusion to that of digital inclusion, through ensuring marginalized stakeholder participation in all research stages. Thus, also promoting social change and social justice-oriented research processes.

数字排斥的根源在于数字技术和可靠的互联网连接的物质缺乏以及社会赤字（教育，技能和信心）（Helmandy 2017），并导致生活成本上升，贫困可能性增加，就业，教育和培训机会减少以及社会孤立（Allman 2022; Good Things Foundation 2022）。苏格兰遭受数字排斥的总人数尚不清楚，但苏格兰家庭调查（2019年）显示，苏格兰35%的低收入家庭缺乏互联网接入（McKay 2021年）。因此，减少这一不平等的主要根源被认为是使苏格兰成为一个更加公正和公平的社会的关键途径（苏格兰政府，2021年）。尽管疫情期间加强了减少数字排斥的努力，但数字排斥的负面影响实际上自疫情以来有所增加（苏格兰审计2021），并可能随着生活成本危机进一步恶化。有证据表明，解决数字排斥的最成功方法将在三个关键领域发挥作用：获得数字设备和技术;负担得起的可靠连接（WiFi或数据）;技能和信心（Good Things Foundation 2021）。然而，从数字排斥到数字包容的过程在实践中如何运作还远不清楚（Fang et al. 2019）。本研究旨在解决这一差距的知识和understanding.Research目标和本研究旨在确定类型的非正式和正式的支持，人们从一系列的少数民族背景发现最有用的旅程从数字排斥的经验，以数字包容的经验。该研究的结果将为组织（如People Know How）的数字包容支持模型的开发提供信息，论文及其产出将有助于更广泛和不断增长的数字包容领域。建议的研究方法和方法研究方法将包括使用深入的家庭案例研究，在当地的民族志与数字包容服务，和参与性测绘。为了实现研究的目的和目标，一项民族志行动研究（Ethnographic Action Research，Tacchi埃塔尔，2003），并提出了研究的战略和方法论观点。该研究报告是通过联合王国政府国际发展部与联合国教科文组织南亚信息和通信部门的项目合作开发的，旨在调查信息和通信技术与数字包容在消除贫困中的作用（Tacchi等人，2003年）。在这里，项目使用的方法与其研究方法相一致，包括民族志，参与性绘图等，并将有助于实现该项目的目标，即通过确保边缘化利益攸关方参与所有研究阶段，确定来自少数群体背景的人在从数字排斥到数字包容的旅程中发现更有用的非正式和正式支持类型。因此，也促进社会变革和社会正义为导向的研究进程。