SSME Network: UK network of researchers in services science, management and engineering

SSME 网络：英国服务科学、管理和工程研究人员网络

• 批准号: EP/E056377/1
• 负责人: Linda MacAulay
• 金额: $ 16.2万
• 依托单位: University of Manchester
• 依托单位国家: 英国
• 项目类别: Research Grant
• 财政年份: 2007
• 资助国家: 英国
• 起止时间: 2007 至 无数据
• 项目状态: 已结题
• 来源: https://gtr.ukri.org/projects?ref=EP%2FE056377%2F1
• 关键词: SSME; Network; UK; network; researchers

In recent years service industries have become a fast growing sector in world economies. Services now accounts for more than 50 percent of the labour force in Brazil, Russia, Japan and Germany, as well as 75 percent of the labour force in the United States and the United Kingdom. IT services in particular have risen rapidly and the worldwide IT service industry is expected to increase in value from US$ 635 billion in 2005 to US$ 780 billion in 2008. While recent decades have witnessed the 'industrialization' of services, and increasing awareness that services are often innovative, it is clear that the business processes of many services are poorly understood, and there remains a great deal of craft-like organization in some service industries. Increasing numbers of commentators suggest that the services industry lacks the rigor of traditional manufacturing and engineering disciplines. The growth in services is changing the way companies organize themselves, creating a skills gap which requires people to have knowledge in business and information technology, as well as the human factors that go into a successful services operation. These two driving forces/the need for new service skills and more scientific rigor to the practices of services/have led some leading universities and thought leaders in the business world to propose a new academic discipline in services. Significantly, such an idea has recently received substantial backing from IBM and a number of other major IT corporations, but the idea extends beyond IT systems services and encompasses general notion of services and business. However, currently there is no international or even national collaboration on Services Science, Management and Engineering (SSME). Although a number of UK universities, are interested in SSME, there is no UK network or community to build this new area.The aim of this proposal is therefore to create a new network that brings together academic researchers in the UK who recognize the need for multidisciplinary services oriented research and education and who will help develop the wider SSME agenda within the UK. The proposed network/hence called SSMEnetUK/will pioneer this new field by developing a shared understanding of goals and opportunities for research, education, and practice around the SSME agenda and to bring together the results of the researchers into a cohesive research collaboration and education programme that can benefit the associated networks and communities. SSMEnetUK is timely because of the worldwide growth in services provision, and the increasing international attention being paid to the science of services. The US, China and Japan are all leading on this agenda. It is important for UK competitive advantage that researchers and industry partners collaborate to enhance its capabilities as a leading service provider. By bringing together the network of networks working in the area, the impact will be major, establishing and promoting the UK as a focal point for services science research and education.The founding members of SSMEnetUK will consist of leading researchers from a range of disciplines, including computing, engineering, business, management, social science, and design; together with key industry leaders from IBM, HP and BT and CEOs from two smaller service companies UXonline and Abacus Billing Ltd. Founding members are from Oxford University, University of Manchester, King's College London, Durham University, University of Essex, University of Newcastle upon Tyne and Warwick Business School.The objectives of the network will be met through a series of case studies, meetings and workshops and the production of reports, research papers and the harnessing of a rich set of research and educational resources for wider dissemination.

近年来，服务业已成为世界经济中快速增长的部门。目前，服务业占巴西、俄罗斯、日本和德国劳动力的50%以上，占美国和英国劳动力的75%。 IT服务尤其迅速崛起，全球IT服务业的产值预计将从2005年的6350亿美元增加到2008年的7800亿美元。尽管近几十年来见证了服务的“工业化”，并且人们越来越认识到服务通常是创新的，但很明显，许多服务的业务流程人们了解甚少，并且在一些服务行业中仍然存在大量类似工艺的组织。越来越多的评论人士认为，服务业缺乏传统制造和工程学科的严谨性。服务业的增长正在改变公司的组织方式，造成技能差距，要求人们具备商业和信息技术方面的知识，以及成功服务运营所需的人为因素。这两个驱动力/对新的服务技能和对服务实践更加科学严谨的需求/导致一些领先的大学和商界的思想领袖提出了服务领域的新学科。值得注意的是，这样的想法最近得到了 IBM 和许多其他主要 IT 公司的大力支持，但该想法超出了 IT 系统服务范围，涵盖了服务和业务的一般概念。然而，目前服务科学、管理和工程（SSME）方面还没有国际甚至国家合作。尽管许多英国大学对 SSME 感兴趣，但英国没有网络或社区来建设这个新领域。因此，本提案的目的是创建一个新网络，将英国的学术研究人员聚集在一起，他们认识到需要以多学科服务为导向的研究和教育，并将帮助在英国制定更广泛的 SSME 议程。拟议的网络/因此称为 SSMEnetUK/将通过围绕 SSME 议程对研究、教育和实践的目标和机会达成共识，从而开创这一新领域，并将研究人员的成果汇集到一个有凝聚力的研究合作和教育计划中，从而使相关网络和社区受益。 SSMEnetUK 的推出恰逢其时，因为全球范围内服务提供的增长以及国际社会对服务科学的关注日益增加。美国、中国和日本在这一议程上都处于领先地位。研究人员和行业合作伙伴合作以增强英国作为领先服务提供商的能力，这对于英国的竞争优势非常重要。通过汇集该领域的网络网络，其影响将是巨大的，将英国建立和推广为服务科学研究和教育的焦点。SSMEnetUK 的创始成员将由来自计算机、工程、商业、管理、社会科学和设计等一系列学科的领先研究人员组成；该网络的目标是通过一系列案例研究、会议和研讨会以及报告、研究论文和 利用丰富的研究和教育资源进行更广泛的传播。