S.E.N.D.: Developing a web-based, interactive guide to enhance patient-clinician electronic communication by focusing on specificity, expressing concerns, need, and directness

S.E.N.D.：开发基于网络的交互式指南，通过关注特异性、表达顾虑、需求和直接性来增强患者与临床医生的电子通信

• 批准号: 10513009
• 负责人: Carma L. Bylund
• 金额: $ 7.63万
• 依托单位: UNIVERSITY OF FLORIDA
• 依托单位国家: 美国
• 财政年份: 2022
• 资助国家: 美国
• 起止时间: 2022-08-03 至 2024-06-30
• 项目状态: 已结题
• 来源: https://reporter.nih.gov/project-details/10513009
• 关键词: Address; Affect; Area; Behavior; COVID-19 pandemic; Cancer Center; Cancer Patient; Caring; Communication; Competence; Comprehensive Cancer Center; Continuity of Patient Care; Disease; Education; Effectiveness; Electronic Health Record; Electronic Mail; Elements; Emergency Situation; Ensure; Environment; Evaluation; Florida; Fright; Future; Goals; Health; Healthcare; Individual; Instruction; Intervention; Intervention Studies; Interview; Knowledge; Language; Learning; Malignant Neoplasms; Measures; Methods; Modeling; Naturopathic Doctor; Oncology; Online Systems; Outcome; Participant; Patients; Perception; Periodicity; Pharmaceutical Preparations; Pilot Projects; Process; Protocols documentation; Random Allocation; Reaction; Relapse; Reporting; Research; Secure; Specific qualifier value; Specificity; Stress; Structure; Surveys; System; Techniques; Technology; Text; Training; Training Programs; Universities; Writing; acceptability and feasibility; acronyms; active method; base; cancer care; cancer therapy; design; digital; evidence base; experience; feasibility testing; health care quality; health communication; improved; innovation; insight; interactive tool; medical specialties; organizational structure; patient-clinician communication; psychological distress; psychosocial; satisfaction; skills; skills training; usability

Project Summary The use of secure messaging (SM) is increasingly being relied upon for cancer communication. SM can improve care and provide an outlet for patient-clinician communication. However, patients are uncertain about how to use SM effectively to communicate with clinicians, and clinicians have cited difficulties understanding the goals of patients’ messages. The long-term goal is to perform a wide-scale implementation to integrate the evidence- based, online, interactive tool with the electronic health record (EHR) system to facilitate quality health care communication between patients and clinicians. The objective of this proposal is to test the feasibility and acceptability of the application to enhance patients’ message writing skills by conducting interviews with cancer patients, followed by surveying patients after they have used the application, and finally, rating messages pre/post-application for clarity, directness, organization, and structure. The rationale of this proposal is that just like in face-to-face communication training, developing materials that focus on specific communication challenges can enhance how patients communicate with clinicians, leading to higher efficiency, satisfaction, knowledge, and self-efficacious behavior. Ensured by the strong track record of the team comprising Alpert (PI), an expert in cancer patients’ health communication using technology, Bylund’s (Co-I) extensive experience developing communication skills training programs, Markham’s (Co-I) specialty in cancer care, Wang’s (Co-I) methods and analysis expertise, Murphy’s (Co-I) experience interacting with patients using SM, and supported by the UF Health Cancer Center, our three aims are realistic to be completed within the specified timeframe and hold the potential to greatly enhance the quality of communication. Our study is innovative because we will provide a theoretically grounded, interactive intervention to help patients learn specific communication skills related to SM, and evaluate its effectiveness by including clinicians as message raters. Our study would also provide valuable insights into how clinicians perceive quality SM communication, enabling future interventions focusing on clinicians’ techniques to responding to messages. The proposed research is significant because although SM is widely used, no guidance about how to use it effectively is currently provided. The anticipated positive impact of this project is that it will provide evidence to confirm that education for SM is necessary and effective. A multi-level intervention will be planned to integrate the application into the EHR to be suited for a wide variety of disease areas.

项目摘要 安全消息（SM）的使用越来越依赖于癌症通信。SM可以改善 并为患者与临床医生之间的沟通提供一个出口。然而，患者不确定如何使用 SM有效地与临床医生沟通，临床医生指出难以理解的目标， 病人的留言长期目标是进行大规模实施，以整合证据- 基于电子健康记录（EHR）系统的在线交互式工具，以促进高质量的医疗保健 患者和临床医生之间的沟通。本提案的目的是测试可行性， 透过与癌症病人会面，以提高病人撰写信息的技巧的申请的可接受性 患者，然后在使用应用程序后对患者进行调查，最后对消息进行评级 前/后应用程序的清晰度，直接性，组织和结构。这项建议的理由是， 就像面对面的沟通培训，开发专注于特定沟通的材料， 挑战可以增强患者与临床医生的沟通方式，从而提高效率，满意度， 知识和自我效能的行为。由Alpert（PI）组成的团队的良好记录确保， Bylund是利用技术进行癌症患者健康沟通的专家， 开发沟通技能培训计划，万锦（Co-I）癌症护理专业，王（Co-I） 方法和分析专业知识，Murphy（Co-I）使用SM与患者互动的经验，并支持 由UF健康癌症中心，我们的三个目标是现实的，在指定的时间内完成， 具有极大提高沟通质量的潜力。我们的研究是创新的，因为我们将 提供一个有理论基础的互动干预，帮助患者学习特定的沟通技巧 与SM相关，并通过包括临床医生作为消息评定者来评估其有效性。我们的研究还将 提供关于临床医生如何感知高质量SM沟通的有价值的见解，从而实现未来的干预 专注于临床医生对信息做出反应的技术。这项研究意义重大，因为 虽然SM被广泛使用，但是目前没有提供关于如何有效使用它的指导。预期 该项目的积极影响是，它将提供证据，证实SM教育是必要的， 有效一个多层次的干预将计划将应用程序集成到电子健康记录，以适合 各种各样的疾病。