Systematic Integration of Web 2.0 and Web 3D Tools in Service Systems

Web 2.0和Web 3D工具在服务系统中的系统集成

• 批准号: 358322-2011
• 负责人: Lyons, Kelly
• 金额: $ 1.02万
• 依托单位: University of Toronto
• 依托单位国家: 加拿大
• 项目类别: Discovery Grants Program - Individual
• 财政年份: 2011
• 资助国家: 加拿大
• 起止时间: 2011-01-01 至 2012-12-31
• 项目状态: 已结题
• 来源: https://www.nserc-crsng.gc.ca/ase-oro/Details-Detailles_eng.asp?id=483123
• 关键词: Systematic; Integration; Web; 2.0; 3D

Today the service sector represents 78% of the Canadian economy. Despite this significant trend to services, R&D investment in the sector has not kept pace. We still do not have adequate methods and tools for describing service systems and representing the interactions that take place between and within them. At the same time, service organizations are increasingly operating in a global arena. The desire to lower travel costs and reduce carbon footprints has led to a growing interest in the use of social media (Web 2.0) and virtual worlds (the 3D Web) to support interactions among the people involved in service systems.

今天，服务业占加拿大经济的78%。尽管服务业出现了这一显著趋势，但该行业的研发投资并未跟上步伐。我们仍然没有足够的方法和工具来描述服务系统并表示它们之间和内部发生的交互。与此同时，服务组织越来越多地在全球舞台上运营。降低旅行成本和减少碳足迹的愿望促使人们对使用社交媒体(Web 2.0)和虚拟世界(3D Web)来支持参与服务系统的人员之间的互动产生了越来越大的兴趣。